Account Executive

Lorem Wellness Care Pvt. Ltd.; Ernakulam; On-site; INR 300,000 - 450,000; Full time

Job summary

Lorem Wellness Care Pvt. Ltd. in Kochi is seeking an Account Executive for a full‑time, on‑site role.

You will manage client accounts, build relationships with patients, caregivers, and partner organizations, and be the main contact for service inquiries. You will coordinate appointments and therapy schedules, explain service offerings, support billing, and prepare basic client engagement reports. You’ll work with marketing and admin teams to improve client experience and contribute to the

Qualifications

• Client relationships and communication skills with diverse clients.
• Experience in account management or front office in healthcare or service sectors is an advantage.
• Bachelor’s degree in Business, Commerce, Healthcare Management, or related field.
• Ability to work on-site in Kochi and collaborate with multidisciplinary teams.
• Attention to detail and ability to handle documentation and billing support.

Responsibilities

• Manage client accounts and build relationships with patients, caregivers, and partner organizations.
• Coordinate appointments and therapy schedules, explain service offerings and packages.
• Support billing and payment processes; ensure timely communication between clients and clinical teams.
• Track account performance, gather feedback, and prepare basic reports on client engagement and satisfaction.

Skills

Client relationships

Account coordination

Sales basics

Office software

Healthcare awareness

On-site collaboration

Communication skills

Education

Bachelor’s degree in Business/Healthcare Management or related field

Tools

MS Office

CRM tools

Job description

Company Description

Lorem Wellness Care Private Limited is a rehabilitation, health, and wellness organization established under the Companies Act 2013 to introduce best practices and a modern care culture. The company offers integrated services in child development, women’s wellness, outpatient mental health care, orthopedic and neurological rehabilitation, and geriatric care. A multidisciplinary team of medical and allied health professionals provides therapies such as physiotherapy, occupational therapy, psychological services, diet planning, and specialized wellness programs. Services include support for developmental conditions, mental health concerns, pregnancy- and age-related issues, and tailored programs for children and older adults. Guided by a patient- and child-centered approach, Lorem Wellness Care focuses on delivering high-quality therapies under one roof with strong infrastructure and skilled professionals.

Role Description

The Account Executive role at Lorem Wellness Care Pvt. Ltd. is a full‑time, on‑site position based in Kochi. The individual in this role will manage client accounts, build and maintain strong relationships with patients, caregivers, and partner organizations, and serve as a key point of contact for service inquiries and follow‑ups. Daily responsibilities include coordinating appointments and therapy schedules, explaining service offerings and packages, supporting billing and payment processes, and ensuring timely communication between clients and clinical teams. The Account Executive will track account performance, handle service feedback, and prepare basic reports on client engagement and satisfaction. This role also involves collaborating with marketing and administrative staff to support outreach activities, improve client experience, and contribute to the growth of the center’s rehabilitation and wellness programs.

Qualifications

• Client relationship and communication: Strong interpersonal skills, ability to build trust with diverse clients, clear verbal and written communication, and customer service orientation.
• Account management and coordination: Experience managing accounts or client portfolios, organizing schedules, tracking follow‑ups, and maintaining accurate records.
• Sales and business development: Basic skills in consultative selling, upselling relevant services, handling inquiries, and meeting account‑related targets or KPIs.
• Administrative and organizational skills: Proficiency in using office software (e.g., MS Office, CRM tools), attention to detail, and ability to handle documentation and billing support.
• Healthcare and wellness awareness: Interest or experience in healthcare, rehabilitation, or wellness services, with sensitivity to patient and family needs.
• Education and experience: Bachelor’s degree in Business, Commerce, Healthcare Management, or a related field; prior experience in account management, front office, or customer‑facing roles in healthcare or service sectors is an advantage.
• Professional attributes: Ability to work on‑site in Kochi, collaborate with multidisciplinary teams, maintain confidentiality, and demonstrate empathy, reliability, and ethical conduct.