Account Director

Digitas India; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Digitas India is recruiting for a Senior Client Management professional to own strategic client relationships and lead integrated campaigns across social, content, and digital ecosystems. You will drive growth, ensure delivery excellence, and mentor a high-performing team within the Power of One model.

You will shape strategy using AI-enabled insights, collaborate with cross-functional teams, and advocate for platform-native, culturally relevant content.

Qualifications

• Strong experience in client strategy and account leadership within a digital / integrated agency.
• Deep understanding of social, content, and platform ecosystems.
• Proven ability to manage senior stakeholders and complex client environments.
• Strong business acumen with experience in revenue ownership and account growth.
• Ability to lead, inspire, and scale high-performing teams.
• Excellent communication, presentation, and problem-solving skills.

Responsibilities

• Own client relationships and act as strategic advisor across social and digital mandates.
• Lead end-to-end account management across social, content, and integrated campaigns.
• Drive account growth through opportunity identification, upsell, and cross-sell.
• Ensure delivery excellence across timelines, quality, and commercials.
• Manage scope, forecasts, and margins with strong commercial discipline.
• Lead and mentor Account Managers, and cross-functional teams.
• Collaborate within the Power of One model across creative, media, data, and production teams.
• Build POVs and strategic direction on social trends, creator ecosystem, and platform innovation.
• Champion social-first thinking across client solutions.
• Drive culturally relevant, platform-native content and campaign strategies.
• Partner with creative teams to deliver impactful, insight-led work across platforms.

Skills

Client strategy

Account leadership

Digital & social ecosystems

Stakeholder management

Revenue ownership

Team leadership

Communication & presentation

Tools

ChatGPT

Google Gemini

Copilot

Automation platforms

Job description

Function: Client Management | Account Management

About the Role

This role owns key accounts, ensuring best-in-class integrated delivery across social, content, and digital ecosystems, while shaping future-ready solutions powered by creativity, data, and AI.

Key Responsibilities

• Own client relationships and act as a strategic advisor across social and digital mandates
• Lead end-to-end account management across social, content, and integrated campaigns
• Drive account growth through opportunity identification, upsell, and cross-sell
• Ensure delivery excellence across timelines, quality, and commercials
• Manage scope, forecasts, and margins with strong commercial discipline
• Lead and mentor Account Managers, and cross-functional teams
• Collaborate within the Power of One model across creative, media, data, and production teams
• Build POVs and strategic direction on social trends, creator ecosystem, and platform innovation
• Champion social-first thinking across all client solutions
• Drive culturally relevant, platform-native content and campaign strategies
• Partner with creative teams to deliver impactful, insight-led work across platforms
• Enable integrated thinking across social, influencer, and content ecosystems

AI & Tools (Expected)

• Working knowledge of ChatGPT / Google Gemini for strategy development, briefs, and POVs
• Use of AI tools (Copilot, automation platforms) for reporting, storytelling, and productivity
• Openness to adopting AI for improving efficiency, insights, and output quality

Required Skills & Capabilities

• Strong experience in client strategy and account leadership within a digital / integrated agency
• Deep understanding of social, content, and platform ecosystems
• Proven ability to manage senior stakeholders and complex client environments
• Strong business acumen with experience in revenue ownership and account growth
• Ability to lead, inspire, and scale high-performing teams
• Excellent communication, presentation, and problem-solving skills.