Account Delivery Manager

Weekday AI (YC W21); New Delhi; On-site; INR 1,000,000 - 1,600,000; Full time

Job summary

Weekday AI (YC W21) is seeking an experienced operations leader for a full-time role in New Delhi, with presence in Jaipur. The candidate will oversee scalable operations for a hi-tech client, drive growth, and manage on-site/offshore teams to deliver IT services 24x7.

Strong data analytics, executive communication, and a track record of AI-enabled automation are essential. The role requires 8+ years of experience, deep ITSM/SDLC and product management expertise, and a proven ability to lead

Qualifications

• 8+ years of experience managing scalable operations at large, complex organizations.
• Track record of leading organizations through growth and strategic transformation.
• Experience managing on-site and offshore teams to deliver IT services 24x7.
• Experience uncovering insights that drive quality and speed to impact.
• Experience implementing automation and AI to support scale and outcomes.
• Experience with P&L ownership and leading teams of 250+ employees.

Skills

Account Management

Service Delivery

Client Relations

Job description

Job Description:

This role is for one of Weekday’s clients
Salary range: Rs 1000000 - Rs 1600000 (ie INR 10 - 16 LPA)

Min Experience: 8+ years
Location: New Delhi, Delhi, India, Jaipur
JobType: full-time

• 8+ years of experience with managing scalable operations at large, complex organizations, preferably within the hi-tech sector
• Track record of leading organizations through growth and strategic transformation
• Experience managing on-site and offshore teams to deliver IT services 24x7
• Experience uncovering insights that will help drive quality and speed to impact
• Experience implementing automation and AI to support scale and improve outcomes
• Experience with P&L ownership
• Experience leading organizations of at least 250 employees
• Expertise within ITSM, SDLC, and product management best practices
• Software engineering or technology consulting background preferred
• Executive-level communication skillset and presence
• Strong understanding of data analytics and being able to use data to recognize trends or improvement opportunities
• The ability to characterize the work the team is delivering, the value they are providing, and the changes they are facing in data (i.e., metrics)

Must-have skills

Account Management, Service Delivery

Good-to-have skills

Client Relations

Requirements