Director Delivery

Rstar Technologies; New Delhi; On-site; INR 2,500,000 - 4,500,000; Full time

Benefits offered by this job

Immediate joining

IT consulting experience preferred

Job summary

Rstar Technologies is seeking an experienced Delivery Manager to lead service delivery for projects in a fast-paced IT environment. You will manage cross-functional teams and client expectations within an onshore-offshore model, ensuring SLA adherence and continuous improvement.

You will drive end-to-end planning, risk management, and stakeholder communications, while coordinating migrations, integrations, development and support activities across cloud platforms such as Azure, Oracle and

Qualifications

• 8–12 years of experience in technical delivery and service management.
• PMP and ITIL certifications desired.
• Extensive SDLC, Agile and Scrum experience.
• Proven delivery in migration, integration, development and support.
• Experience with onshore-offshore engagement models.
• Cloud experience with Azure, Oracle and Salesforce.
• Experience with AI platforms.
• Excellent communication with stakeholders at all levels.

Responsibilities

• Oversee end-to-end service delivery, ensuring SLAs and quality standards.
• Collaborate with cross-functional teams to plan and deliver projects.
• Manage stakeholder relationships and align on goals.
• Lead change management and handle incidents to minimize disruption.
• Plan resources and maximize team efficiency and project success.
• Develop project plans with timelines, milestones and deliverables.
• Generate and present project reports and dashboards.
• Maintain technical documentation to support execution and knowledge transfer.
• Promote best practices in PM methodologies (SDLC, Agile, Scrum).
• Engage with cloud technologies (Azure, Oracle, Salesforce) and AI platforms.

Skills

Delivery management

Stakeholder management

Agile methodologies

SDLC

PMP

ITIL

Team leadership

Problem solving

Education

Bachelor's degree in Computer Science or IT

Tools

Azure

Oracle

Salesforce

AI platforms

Job description

Job Description-

We are seeking a highly experienced Delivery Manager to lead service delivery for projects in a dynamic and fast-paced environment. The ideal candidate will have a robust background in managing cross-functional teams and executing projects within an onshore-offshore engagement model. You will be responsible for ensuring that projects meet service level agreements (SLAs) while managing stakeholder expectations and fostering a culture of collaboration and continuous improvement.

Roles and Responsiblities :-

• Oversee the end-to-end service delivery of projects, ensuring adherence to SLAs and quality standards.
• Collaborate with cross-functional teams to plan, execute, and deliver projects in migration, integration, development, and support environments.
• Manage stakeholder relationships effectively, ensuring clear communication and alignment on project goals.
• Lead change management processes to adapt to evolving project requirements.
• Handle incident management to resolve issues promptly and minimize disruptions.
• Conduct resource planning and allocation to maximize team efficiency and project success.
• Develop comprehensive project plans, including timelines, milestones, and deliverables.
• Generate and present project reports and dashboards for transparency and progress tracking.
• Create and maintain technical documentation to support project execution and knowledge transfer.
• Foster the adoption of best practices in project management methodologies such as SDLC, Agile, and Scrum.
• Work with cloud technologies (Azure, Oracle and Salesforce).
• Work with AI & open AI platforms.

Must have:-

• 8 to 12 years of experience in technical delivery and service management.
• Strong understanding of project management principles and methodologies, including PMP and ITIL certifications.
• Extensive experience with SDLC, Agile, and Scrum methodologies.
• Proven track record of successful project delivery in migration, integration, development, and support environments.
• Experience working in onshore-offshore engagement models.
• Proficiency in cloud technologies (Azure, Oracle and Salesforce).
• Experience with AI platforms.
• Exceptional communication skills, with the ability to manage stakeholders at all levels.
• Strong analytical and problem-solving skills.

Good to have :-

• Certifications: Relevant certifications (e.g., PMP, PRINCE2, Scrum Master) are a plus.

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Innovative Uplifting Solutions

Previous experience in a similar role within IT consulting industry.

Leadership and team management experience, with the ability to mentor and develop team members.

Qualification & skills :-

• Bachelor's degree in computer science, Information Technology, or related field.

Looking for immediate joiners or candidates who can join within a maximum of 10 days.