Account Delivery Manager

Weekday AI (YC W21); Jaipur; On-site; INR 1,000,000 - 1,600,000; Full time

Job summary

Weekday AI (YC W21) is seeking a senior operations leader in India to drive scalable IT services and strategic transformation. You will manage on-site and offshore teams, own P&L responsibilities, and use data analytics to identify trends and opportunities that improve quality and speed to impact.

The role emphasizes executive communication, cross-functional leadership, and experience with ITSM, SDLC, and product management practices.

Qualifications

• 8+ years of experience managing scalable operations in large, hi-tech orgs.
• Executive-level communication and presence is required.
• Experience leading on-site and offshore teams for 24x7 IT services.
• Strong data analytics to identify trends and opportunities.

Responsibilities

• Lead scalable operations and strategic transformation initiatives.
• Manage on-site and offshore teams delivering IT services 24x7.
• Uncover insights from data to drive quality and speed to impact.
• Oversee AI-driven automation to support scale and outcomes.

Skills

Account Management

Service Delivery

Executive communication

Data analytics

AI automation

P&L ownership

Team leadership

ITSM

SDLC

Product management

Job description

Job Description:

This role is for one of Weekday’s clients
Salary range: Rs 1000000 - Rs 1600000 (ie INR 10 - 16 LPA)

Min Experience: 8+ years
Location: New Delhi, Delhi, India, Jaipur
JobType: full-time

• 8+ years of experience with managing scalable operations at large, complex organizations, preferably within the hi-tech sector
• Track record of leading organizations through growth and strategic transformation
• Experience managing on-site and offshore teams to deliver IT services 24x7
• Experience uncovering insights that will help drive quality and speed to impact
• Experience implementing automation and AI to support scale and improve outcomes
• Experience with P&L ownership
• Experience leading organizations of at least 250 employees
• Expertise within ITSM, SDLC, and product management best practices
• Software engineering or technology consulting background preferred
• Executive-level communication skillset and presence
• Strong understanding of data analytics and being able to use data to recognize trends or improvement opportunities
• The ability to characterize the work the team is delivering, the value they are providing, and the changes they are facing in data (i.e., metrics)

Must-have skills

Account Management, Service Delivery

Good-to-have skills

Client Relations

Requirements