Accenture Careers: Application Support...
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Job summary
Accenture in Bengaluru is hiring an Application Support Engineer (Packaged Application Development Associate) to handle CDM-based support. Freshers with 0–2 years of experience will work on monitoring, troubleshooting, and resolving issues in critical life-sciences platforms from the Bengaluru office.
The role emphasizes documenting RCA, SOPs, and cross-functional collaboration with technical teams. Strong communication skills and regulatory data handling knowledge are essential for success.
Qualifications
- Must have skills in Clinical Data Management (CDM) processes and principles.
- Ability to diagnose, troubleshoot, and resolve incidents across integrated systems.
- Understanding of data validation, data handling, and regulatory standards in life sciences.
Responsibilities
- Investigate, diagnose, and resolve incidents in clinical data management systems.
- Monitor application performance and system health to ensure high availability.
- Document incident resolutions, root-cause analyses, and SOPs to enrich knowledge bases.
Skills
Education
Job description
Accenture Bangalore Full-time Fresher Not Disclosed Posted 1 day ago
- Company :- Accenture
- Job Title :- Application Support Engineer
- Role Designation :- Packaged Application Development Associate
- Job Number / Requisition :- ATCI-5687271-S2060398
- Employment Type :- Full Time
- Experience Level :- 0 – 2 Years
- Educational Requirement :- 15 Years Full-Time Education
- Must-Have Skill :- Clinical Data Management (CDM)
- Location :- Bengaluru, Karnataka, India
As an Application Support Engineer in the Clinical Data Management (CDM) domain, you will act as a software detective—investigating, diagnosing, and resolving technical issues within critical business systems and life-sciences platforms. Based in Accenture’s Bengaluru office, support engineers monitor operational system stability, troubleshoot complex data flow issues, and ensure seamless availability across application components.
- Issue Investigation: Diagnose, troubleshoot, and resolve incidents and technical anomalies across integrated business software components.
- System Monitoring: Actively track application performance and system health metrics to maintain high service availability and prevent unexpected downtime.
- Knowledge Management: Document incident resolutions, root-cause analyses, and standard operating procedures (SOPs) to enhance team knowledge bases.
- Problem Solving Discussions: Participate in root-cause analysis (RCA) and problem-solving sessions to prevent recurring technical defects.
- Cross-Team Communication: Collaborate closely with cross-functional technical teams and business stakeholders to communicate issue statuses clearly.
- Knowledge Sharing: Continuously build domain expertise in Clinical Data Management systems and support team members in routine operational tasks.
Required Technical Skills
- Must-Have Skill: Proficiency in Clinical Data Management (CDM) processes and principles.
- System Diagnostics & Troubleshooting: Analytical capacity to trace data flows, identify software component failures, and troubleshoot system issues effectively.
- Data Handling Principles: Understanding of data validation, data handling, and regulatory compliance standards relevant to clinical and life-sciences environments.
- Communication & Support: Strong verbal and written communication skills to articulate technical solutions to technical and non-technical stakeholders.
- Educational Qualification: 15 years of full-time education (e.g., 10th + 12th + 3-year or 4-year degree in Life Sciences, Biotechnology, Pharmacy, Computer Science, B.Sc, BCA, B.Tech, or B.E.).
- Work Experience: 0 to 2 years of relevant experience in Clinical Data Management or application support environments.
Estimated Compensation & Career Progression
For a Packaged Application Development Associate (0–2 years experience) at Accenture Technology Centers in India (ATCI, Bengaluru):
- Estimated Package Range: ₹4,50,000 to ₹6,50,000 INR per annum, depending on entry level (Fresher vs. 1-2 years domain experience) and candidate evaluation.
- Company :- Accenture
- Job Title :- Application Support Engineer
- Role Designation :- Packaged Application Development Associate
- Job Number / Requisition :- ATCI-5687271-S2060398
- Employment Type :- Full Time
- Experience Level :- 0 – 2 Years
- Educational Requirement :- 15 Years Full-Time Education
- Must-Have Skill :- Clinical Data Management (CDM)
- Location :- Bengaluru, Karnataka, India
As an Application Support Engineer in the Clinical Data Management (CDM) domain, you will act as a software detective—investigating, diagnosing, and resolving technical issues within critical business systems and life-sciences platforms. Based in Accenture’s Bengaluru office, support engineers monitor operational system stability, troubleshoot complex data flow issues, and ensure seamless availability across application components.
Application Support & System Maintenance
- Issue Investigation: Diagnose, troubleshoot, and resolve incidents and technical anomalies across integrated business software components.
- System Monitoring: Actively track application performance and system health metrics to maintain high service availability and prevent unexpected downtime.
- Knowledge Management: Document incident resolutions, root-cause analyses, and standard operating procedures (SOPs) to enhance team knowledge bases.
- Problem Solving Discussions: Participate in root-cause analysis (RCA) and problem-solving sessions to prevent recurring technical defects.
- Cross-Team Communication: Collaborate closely with cross-functional technical teams and business stakeholders to communicate issue statuses clearly.
- Knowledge Sharing: Continuously build domain expertise in Clinical Data Management systems and support team members in routine operational tasks.
Required Technical Skills
- Must-Have Skill: Proficiency in Clinical Data Management (CDM) processes and principles.
- System Diagnostics & Troubleshooting: Analytical capacity to trace data flows, identify software component failures, and troubleshoot system issues effectively.
- Data Handling Principles: Understanding of data validation, data handling, and regulatory compliance standards relevant to clinical and life-sciences environments.
- Communication & Support: Strong verbal and written communication skills to articulate technical solutions to technical and non-technical stakeholders.
- Educational Qualification: 15 years of full-time education (e.g., 10th + 12th + 3-year or 4-year degree in Life Sciences, Biotechnology, Pharmacy, Computer Science, B.Sc, BCA, B.Tech, or B.E.).
- Work Experience: 0 to 2 years of relevant experience in Clinical Data Management or application support environments.
Estimated Compensation & Career Progression
For a Packaged Application Development Associate (0–2 years experience) at Accenture Technology Centers in India (ATCI, Bengaluru):
- Estimated Package Range: ₹4,50,000 to ₹6,50,000 INR per annum, depending on entry level (Fresher vs. 1-2 years domain experience) and candidate evaluation.
- Career Growth Path: Application Support Engineer → Senior Application Support Engineer → Technical Lead / Clinical Data Operations Specialist → Application Support Manager.
[ Incident Detection / User Alert ] ↓[ System Monitoring & Diagnostic Investigation ] ↓[ Root-Cause Analysis (RCA) & Defect Resolution ] ↓[ Cross-Functional Stakeholder Communication ] ↓[ Knowledge Base Documentation & SOP Update ]
- Clinical Data Management Concepts: Core lifecycle of clinical trials, EDC (Electronic Data Capture) systems, CDISC standards (SDTM/ADaM basics), data validation rules, and query management.
- Application Support Workflow: Incident management phases (L1/L2/L3 support definitions), ITIL framework basics, ticket SLAs, and severity/priority levels.
- Data Troubleshooting & SQL Basics: Basic database querying (SELECT, WHERE, JOIN, GROUP BY) for tracking data inconsistencies across clinical application databases.
- Analytical Diagnostics: Methodological approaches to identifying root causes in complex multi-component systems.
Incorporate these ATS‑optimized keywords into your resume for maximum screening alignment:
- Application Support Engineer
- Job No. ATCI-5687271-S2060398
- Clinical Data Management (CDM)
- Packaged Application Development Associate
- Incident & Defect Resolution / ITIL Processes
- Electronic Data Capture (EDC) Systems
- System Health Monitoring & SLA Management
- Root-Cause Analysis (RCA) & Documentation
- Accenture Technology Centers in India (ATCI)
- Bengaluru Office
- 15 Years Full-Time Education
- Cross-Functional Team Collaboration & Stakeholder Communication
1. What is the Job Number for this position?
The official requisition job number is ATCI-5687271-S2060398.
2. What domain specialization is required for this role?
This application support role specifically requires knowledge of Clinical Data Management (CDM).
3. What does 15 years of full-time education mean?
It refers to completing formal, full-time schooling and college education totaling at least 15 years (e.g., 10 years of school + 2 years of higher secondary + 3 years of a bachelor’s degree program).
4. Can freshers with 0 years of experience apply?
Yes. The job criteria specify 0 to 2 years of experience, making fresh graduates with a background or training in Clinical Data Management eligible to apply.
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