Accenture Hiring 2026: Custom...

Codingcircle; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Accenture Solutions Private Limited (Accenture Technology Centers in India – ATCI) in Bengaluru seeks an entry‑level Custom Software Engineering Associate to transform traditional call centers into AI‑powered, omnichannel customer engagement platforms. You will design and implement Cloud Contact Center solutions, configuring platforms such as Amazon Connect, Genesys Cloud, Twilio Flex, or NICE CXone.

The role emphasizes API integrations with CRM systems, documentation of flows, and

Qualifications

• Minimum 15 years of full-time education.
• 0–2 years of relevant tech experience with cloud contact centers.
• Must-have: Cloud Contact Center Implementation with cloud telephony.

Responsibilities

• Cloud Contact Center Configuration: Lead configuration, flow design, and deployment activities for enterprise cloud contact center platforms (e.g., Amazon Connect, Genesys Cloud, Twilio Flex).
• Application Design & Integration: Build and configure custom API integrations linking cloud telephony systems with CRM tools (Salesforce, ServiceNow) and backend databases.
• Problem Solving & Troubleshooting: Participate in technical problem-solving sessions, isolate contact center routing bugs, and resolve application configuration issues.
• Technical Documentation: Document application flow configurations, architectural decisions, API specifications, and deployment runbooks to enable knowledge sharing.
• Cross-Functional Collaboration: Gather technical requirements from client stakeholders and collaborate with cross-functional development teams throughout the SDLC.

Skills

Cloud Contact Center Implementation

Education

15 years full-time education

B.E./B.Tech / MCA / B.Sc in CS/IT/electronics or related

Tools

Amazon Connect

Genesys Cloud

Twilio Flex

NICE CXone

Job description

Accenture Bangalore Full-time Fresher Not Disclosed Posted 2 days ago

Company: Accenture Solutions Private Limited (Accenture Technology Centers in India – ATCI)
Job Title: Custom Software Engineering Associate (Project Role: Custom Software Engineer)
Job Requisition / Job No: ATCI-5349571-S1958852
Must-Have Skill: Cloud Contact Center Implementation (Amazon Connect, Genesys Cloud, Twilio Flex, or NICE CXone)
Employment Type: Full-Time
Experience Level: 0 to 2 Years (Freshers / Early Career)
Educational Requirement: Minimum 15 Years Full-Time Education
Location: Bengaluru, Karnataka, India

Company & Practice Overview

Accenture is a global technology and management consulting leader powering digital transformation across global enterprises. Accenture Technology Centers in India (ATCI) build, deploy, and manage cloud-native applications, intelligent platforms, and enterprise communication solutions for Fortune 500 clients.

The Custom Software Engineering Associate position sits within ATCI’s custom software and cloud infrastructure groups in Bengaluru. In this entry-level software engineering role, associates design, configure, integrate, and maintain Cloud Contact Center solutions, transforming traditional call center infrastructures into AI-powered, omnichannel customer engagement platforms.

Key Responsibilities & Daily Operations

• Cloud Contact Center Configuration: Lead configuration, flow design, and deployment activities for enterprise cloud contact center platforms (e.g., Amazon Connect, Genesys Cloud, Twilio Flex).
• Application Design & Integration: Build and configure custom API integrations linking cloud telephony systems with CRM tools (Salesforce, ServiceNow) and backend databases.
• Problem Solving & Troubleshooting: Participate in technical problem-solving sessions, isolate contact center routing bugs, and resolve application configuration issues.
• Technical Documentation: Document application flow configurations, architectural decisions, API specifications, and deployment runbooks to enable knowledge sharing.
• Cross-Functional Collaboration: Gather technical requirements from client stakeholders and collaborate with cross-functional development teams throughout the software development lifecycle (SDLC).

Minimum Eligibility & Qualification Criteria

Academic Background

• Education Requirement: Minimum 15 years of full-time formal education (10th + 12th + 3-year Graduation like B.Sc/BCA/B.Com OR 4-year B.E./B.Tech graduation) from a recognized institution.
• Degree Disciplines: B.E. / B.Tech / MCA / B.Sc (Computer Science / IT / Electronics) or related quantitative fields.

Experience Level

• 0 to 2 Years of relevant technical experience or hands-on project exposure to cloud communication platforms.

Mandatory Technical Competencies

• Must-Have Skill: Cloud Contact Center Implementation (understanding of cloud telephony, interactive voice response [IVR], automatic call distribution [ACD], and computer telephony integration [CTI]).
• Basic understanding of cloud communication APIs (REST, WebSockets) and integration techniques.
• Familiarity with application lifecycle management, version control (Git), and deployment pipelines.

Compensation & Employee Benefits

• Estimated Starting Salary: ₹4.5 LPA to ₹6.5 LPA (CTC) for 0–2 YOE hires, depending on candidate profile, technical assessment score, and specific cloud contact center platform certifications.
• Comprehensive Health, Group Term Life, and Personal Accident Insurance.
• Access to internal learning portals (Accenture LearnVantage) and cloud certifications (AWS, Azure, Genesys).
• Structured career progression pathways within Accenture’s Advanced Technology Centers.

Selection Workflow & Interview Steps

1. Profile Shortlisting & Resume Screening (Job No: ATCI-5349571-S1958852) (Verification of 15 years full-time education, 0–2 YOE, Cloud Contact Center skill, & Bengaluru location fit)
2. Accenture Cognitive & Technical Online Assessment (Evaluation of Quantitative Aptitude, Logical Reasoning, English Ability, Pseudo-code, & Cloud Basics)
3. Technical Assessment & Coding Test (Assessment covering Cloud Computing concepts, REST APIs, JSON data structures, & scripting logic)
4. Technical Interview Round (Cloud Contact Center Architecture & SDLC) (Deep dive into IVR routing concepts, cloud telephony APIs, database integrations, & academic/work projects)
5. HR & Onboarding Discussion (Verification of educational certificates, shift agreement, salary discussion, & offer rollout)

Important Notice: Accenture never requests payment for any stage of the recruitment process. Official communications regarding this requisition originate strictly from official Accenture domains.

Essential Technical Topics to Prepare

• Cloud Contact Center Architecture: Core principles of IVR (Interactive Voice Response), SIP/Telephony basics, WebRTC, Queue management, and Omnichannel routing (Voice, Chat, Email).
• APIs & Web Services: HTTP methods (GET, POST, PUT), JSON formatting, RESTful API integrations with CRMs, and Webhook events.
• Cloud Telephony Services: Fundamentals of platforms like Amazon Connect (Contact Flows, Lambda integrations), Genesys Cloud, or Twilio API architecture.

Core Resume Keywords for ATS Optimization

• Core Skills: Custom Software Engineer, Custom Software Engineering Associate, Cloud Contact Center Implementation, Cloud Telephony, IVR Configuration, CTI Integration
• Platforms & Tech: Amazon Connect, Genesys Cloud, Twilio Flex, RESTful APIs, Webhooks, Python, JavaScript, JSON, Application Lifecycle Management
• Operations & Methodologies: Requirement Gathering, Solution Architecture, Troubleshooting, Documentation, Agile Sprints, Continuous Improvement
• Accenture Specifics: Job No ATCI-5349571-S1958852, ATCI, Accenture Bengaluru, 15 Years Full Time Education

Frequently Asked Questions (FAQs)

1. What is the official Job Number for this Accenture opening?

The official Accenture requisition code is ATCI-5349571-S1958852.

2. What is the mandatory educational criteria?

The job description explicitly mandates a minimum of 15 years of full-time education (regular 10+2+3 or 10+2+4 education background).

3. What primary technical skill is required?

The mandatory primary skill is Cloud Contact Center Implementation (working with cloud contact center technologies like Amazon Connect, Genesys, or Twilio).

4. What is the primary work location for this role?

The position is based at Accenture’s office in Bengaluru, Karnataka, India.