Academic Operations Associsate

Vedantu; Chennai; On-site; INR 250,000 - 350,000; Full time

Job summary

Vedantu is seeking an Academic Associate in Chennai to manage day-to-day academic operations, including onboarding, verification, and KYC, with focus on quality and timelines.

You will ensure smooth in-session experiences, oversee test administration, and maintain proactive communication with students, parents, and teachers to support a high-quality learning environment.

Qualifications

• Bachelor's degree in any field.
• Experience in academic operations, preferably in coaching centres or education.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks simultaneously and meet deadlines.
• Basic knowledge of academics and Google Sheets.
• Strong attention to detail and commitment to quality.

Responsibilities

• Execute day-to-day academic operations at the coaching centre.
• Handle student onboarding, enrollment verification and KYC with accuracy.
• Maintain inventory distribution and ensure resource availability.
• Ensure in-session experiences and tests run smoothly with invigilation planning.
• Provide timely helpdesk support and address queries from students and parents.
• Maintain clear, proactive communication with students, parents and teachers.

Skills

Communication skills

Interpersonal skills

Multitasking

Attention to detail

Education

Bachelor's degree

Tools

Google Sheets

Job description

The Academic Associate will be responsible for executing the day-to-day academic operations

at the coaching centre. This includes handling student onboarding, ensuring smooth in-session

and test experiences, maintaining communication with students and parents, and executing

inventory-related tasks. The role is key in providing an efficient learning environment and

ensuring high-quality standards for academic sessions.

Key Responsibilities:

• 1. Student Onboarding (50%)
  • - Enrollment & Verification (20%): Ensure zero refund cases due to verification failures. Verify and process student enrollments accurately.
  • - Inventory Distribution (10%): Oversee the distribution of academic materials and ensure the timely availability of resources.
  • - KYC (10%): Ensure that all student data, including KYC details, is properly collected and recorded, with zero gaps between enrollment and verification.
• 2. Student Experience (40%)
  • - In-Session Experience (10%): Ensure that all sessions are conducted as per schedule, with a focus on classroom readiness and addressing any timely issues.
  • - Test Experience (10%): Maintain a high quality of test execution, ensuring that exams are conducted smoothly, and invigilation/classroom planning are up to the mark.
  • - Helpdesk Support (10%): Provide timely assistance to students with any academic or operational queries, maintaining a good quality control score.
  • - Parent Communication (15%): Keep parents informed of their child's academic progress and attendance, including absence-related communications.
  • - Student Communication (15%): Ensure timely and clear communication with students regarding sessions, tests, and any other requirements.
• 3. Communication (10%)
  • - Timely Communication: Ensure that all communication with students and stakeholders regarding sessions, tests, tickets, and other requirements is timely and clear.
  • - Ensure zero refund due to verification failures.
  • - Achieve 95% student deliverables and Face ID registration accuracy for the month.
  • - Achieve 100% in-session execution in terms of planned versus conducted sessions.
  • - Conduct tests and invigilations with 100% accuracy and on-time result generation.
  • - Maintain excellent communication standards with both students and their respective stakeholders, including parents and teachers.
  • - Be proactive in addressing and reporting any classroom or session-related issues.

Required Skills & Qualifications:

• - Bachelor's degree in any field.
• - Previous experience in academic operations, preferably in a coaching centre or educational
• - Strong communication and interpersonal skills.
• - Ability to handle multiple tasks simultaneously and meet deadlines.
• - Basic knowledge of academics, & google Sheets
• - Strong attention to detail and commitment to quality.