Academic Mentor (Inside Sales)

UNext Learning; Bengaluru; On-site; INR 360,000 - 720,000; Full time

Job summary

UNext Learning in Bengaluru seeks an experienced Academic Advisor to ensure a seamless academic experience from admission to completion. You will handle queries, track progress, coordinate with departments, and support students on calls, emails, and chat while adapting to changing needs and weekend rotations.

This role emphasizes accurate information delivery, timely updates, and process improvements to boost student satisfaction.

Qualifications

• Post-Graduation from a recognised university in Management, Commerce, Journalism, Computer Applications, or Information Technology.
• 2–6 years of experience in academics/student counselling.
• Good knowledge of university academic processes.
• Proficient in Excel and PowerPoint.
• Ability to adapt to changing situations and handle multiple tasks.
• Willingness to work on weekends on a rotational basis.
• Required Skills: Excellent Communication, Student Counselling, Interpersonal Skills, Problem Solving, Active Listening, CRM, Excel, Inbound and Outbound Calling.

Responsibilities

• Act as the first point of contact for students regarding academic and administrative queries.
• Coordinate between students and university departments to resolve concerns.
• Track and communicate students' academic progress, requirements, and submission status.
• Handle student queries through calls, emails, and chat.
• Assist students with semester and subject-related queries.
• Make inbound and outbound calls to provide academic updates and support.
• Follow up with students regarding assignments, projects, and other academic requirements.
• Identify and escalated priority issues to the relevant teams and ensure timely resolution.
• Maintain high student satisfaction by providing accurate and timely information.
• Support student re-registration and program completion.
• Follow academic processes and recommend process improvements when required.

Skills

Excellent communication

Student counselling

Interpersonal skills

Problem solving

Active listening

CRM

Excel

Inbound & outbound calling

Adaptability

Weekend work

Education

Post-Graduation (Management, Commerce, Journalism, Computer Applications, or IT)

Tools

PowerPoint

Job description

We are looking for an experienced Academic Advisor to ensure students have a seamless academic experience throughout their programs. The role involves handling student queries, tracking academic progress, coordinating with university departments, and supporting students from admission through program completion.

Responsibilities:

• Act as the first point of contact for students regarding academic and administrative queries.
• Coordinate between students and university departments to resolve concerns.
• Track and communicate students' academic progress, requirements, and submission status.
• Handle student queries through calls, emails, and chat.
• Assist students with semester and subject-related queries.
• Make inbound and outbound calls to provide academic updates and support.
• Follow up with students regarding assignments, projects, and other academic requirements.
• Identify and escalated priority issues to the relevant teams and ensure timely resolution.
• Maintain high student satisfaction by providing accurate and timely information.
• Support student re-registration and program completion.
• Follow academic processes and recommend process improvements when required.

Requirements:

• Post-Graduation from a recognised university in Management, Commerce, Journalism, Computer Applications, or Information Technology.
• 2-6 years of experience in academics/student counselling.
• Good knowledge of university academic processes.
• Good computer proficiency, especially in Excel and PowerPoint.
<
• Ability to adapt to changing situations and handle multiple tasks.
• Willingness to work on weekends on a rotational basis.
• Required Skills: Excellent Communication, Student Counselling, Interpersonal Skills, Problem Solving, Active Listening, CRM, Excel, Inbound and Outbound Calling.