Academic Counsellor

ESP Engineered; Kozhikode; On-site; INR 223,200 - 334,800; Full time

Job summary

ESP Engineered is seeking an Academic Counselor in Kozhikode, India. The role involves connecting with students to help them understand academic programs and support their enrollment processes. Applicants should have a Bachelor’s degree and 1 year of experience in tele sales within the education sector. Strong Hindi and English communication skills are essential. The position requires strong interpersonal skills and a goal-driven mindset to achieve monthly targets. Training on CRM tools will be provided.

Qualifications

• Minimum 1 year tele sales experience in the education field.
• Ability to work independently and in a team environment.
• Comfortable working with monthly targets.

Responsibilities

• Connect with interested students and parents through various communications.
• Share detailed information about programs and future opportunities.
• Guide students in choosing suitable courses and assist with admissions.
• Maintain proper follow-ups and record details in CRM system.
• Achieve monthly enrollment goals through effective communication.
• Coordinate with academic and support teams for smooth transitions.
• Address concerns and provide solutions to build trust.

Skills

Strong communication skills in Hindi

Strong communication skills in English

Goal-driven

Ability to build trust

Basic computer skills

Education

Bachelor’s degree (in any field)

Tools

CRM tools

Job description

As an Academic Counselor, you will be the first point of connection for students who are exploring our learning programs. Your role is to understand their academic goals, provide clarity about our courses, and support them in taking the next step in their education journey. Your success in this role will be reflected in how well you guide students and help them confidently enroll into the right program.

What You Will Do

• Reach Out to Potential Students Connect with interested students and Parents through phone calls, messages, and emails to understand their education needs.
• Explain Programs Clearly Share accurate details about course structure, fees, learning outcomes, and future opportunities.
• Guide Decision-Making Understand each student’s background and goals, and help them choose the most suitable course. Assist students step-by-step throughout the admission process to ensure a smooth onboarding experience.
• Track Your Progress Maintain proper follow-ups, call notes, and student details in the CRM system.
• Work Towards Targets Achieve monthly enrollment goals with consistent efforts and smart communication.
• Collaborate With Teams Coordinate with the academic and support teams to ensure enrolled students transition smoothly into the program.
• Handle Questions & Concerns Address doubts confidently and present suitable solutions that build trust.

What We’re Looking For

• Bachelor’s degree (in any field).
• Tele sales experience of 1 year minimum in education field.
• Strong communication skills in Hindi and English.
• Ability to build trust and maintain meaningful conversations over call.
• Goal-driven and comfortable working with monthly targets.
• Basic computer skills and ability to use CRM tools (training will be provided).
• Ability to work independently as well as in a team environment.