Academic Counselor - (US Market)

BrightCHAMPS; Bengaluru; In loco; INR 300.000 - 540.000; Tempo pieno

Descrizione del lavoro

BrightChamps is seeking an Academic Counsellor to engage US-based parents, assess learning needs, and guide enrolments through consultative conversations. You will work from Bengaluru, on a US night shift, handling queries, presenting BrightChamps programs, and driving conversions.

The role requires strong English communication, a customer-first mindset, and the ability to meet weekly targets in a performance-driven environment.

Competenze

• Bachelor's or Master’s degree in any discipline.
• Freshers welcome; strong communication is valued.
• Excellent spoken and written English; comfortable with US parents.
• Willingness to work night shift in US hours.
• Target-driven with strong interpersonal and relationship-building skills.

Mansioni

• Connect with US-based parents via calls, WhatsApp, email, and video meetings to explain BrightChamps programs.
• Understand the child's learning level and recommend suitable courses and paths.
• Convert leads into enrolments by handling objections and communicating value.
• Maintain follow-up using CRM tools and update lead status timely.
• Achieve weekly and monthly revenue, conversion, and call productivity targets.

Conoscenze

Excellent communication

Night shift

Sales oriented

CRM proficiency

Lead conversion

Formazione

Bachelor’s / Master’s degree

Strumenti

CRM tools

Descrizione del lavoro

BrightChamps is a global live-learning edtech platform helping kids aged 6–16 learn next‐gen life skills like coding, financial literacy, communication skills, and robotics across 25+ countries.

Role overview

The Academic Counsellor will connect with parents in the US market, understand their child’s learning needs, and drive enrolments for BrightChamps’ programs through consultative counselling and high-quality sales conversation

Key responsibilities

• Connect with US-based parents via outbound/inbound calls, WhatsApp, emails, and video meetings to explain BrightChamps programs.
• Understand the child’s current learning level and recommend the right courses and learning paths.
• Convert qualified leads into enrolments by handling objections and clearly communicating value and outcomes.
• Maintain follow-up rigor using CRM tools and ensure timely updates on lead status and conversions.
• Achieve weekly and monthly revenue, conversion, and call productivity targets in a performance-driven environment.
• Collaborate with operations and academic teams to ensure a smooth onboarding experience for enrolled students.
• Work days: 6 days a week, including Saturday and Sunday (weekday off as per business requirement).
• Shift timing: US Shift – 10:00 PM to 7:00 AM IST (night shift).
• Laptop: Laptop mandatory; candidates must have a personal laptop in good working condition.

Desired candidate profile

• Bachelor’s / Master’s degree in any discipline.
• Freshers with excellent communication may also be considered.
• Excellent spoken and written English, with the ability to communicate confidently with US parents.
• Comfortable working in a night shift and a target-oriented sales role.
• Strong persuasion, problem-solving, and relationship-building skills with a customer-first mindset.