Academic counsellor- Online

Manav Rachna Educational Institutions; Faridabad District; Presencial; INR 250.000 - 420.000; Jornada completa

Descripción de la vacante

Manav Rachna Educational Institutions seeks an admissions counselor to guide prospective students through online degree program options, admission requirements, tuition details, deadlines, and financial aid.

You will respond to inquiries by phone and email, provide accurate information, assist with the application process, maintain CRM records, conduct timely follow ups, resolve issues, and ensure data privacy and policy compliance.

Responsabilidades

• Answer inbound calls and make outbound calls to respond to inquiries about online degree programs.
• Provide detailed information about programs, admission requirements, tuition, financial aid, and related details to prospective students.
• Guide prospective students through the application process, including deadlines.
• Maintain accurate records of all interactions in the center's CRM system.
• Conduct timely follow-up calls and emails to nurture prospective students.
• Resolve inquiries and concerns, escalating complex issues to relevant departments as needed.
• Ensure compliance with university policies, including data protection and confidentiality.
• Stay informed about current online degree programs, admissions policies, and university changes.

Descripción del empleo

• Inbound and Outbound Calls: Answer incoming calls and make outbound calls to respond to inquiries and provide information about online degree programs offered by the university.
• Information and Guidance: Provide detailed information about program options, admission requirements, tuition, financial aid, and any other relevant details to prospective students.
• Application Assistance: Guide prospective students through the application process, ensuring they understand all requirements and deadlines.
• Database Management: Maintain accurate records of all interactions and inquiries in the center’s CRM system.
• Follow-Up: Conduct timely follow-up calls and emails to nurture prospective students and address any outstanding questions or concerns
• Problem Resolution: Resolve inquiries and concerns effectively, escalating more complex issues to appropriate departments when necessary.
• Adherence to Policies: Ensure compliance with university policies and guidelines, including data protection and confidentiality.
• Product Knowledge: Stay informed about current online degree programs, admissions policies, and changes in university offerings.