Academic Counsellor – Inside Sales

Mindcruize; Bengaluru; On-site; INR 420,000 - 640,000; Full time

Job summary

Mindcruize is seeking an Academic Counsellor – Inside Sales to drive admissions for Higher Education programs. The role focuses on counselling students and parents via phone, WhatsApp and virtual meetings, aiming to meet monthly targets for admissions, applications and registrations.

Responsibilities include maintaining a robust sales funnel, updating CRM, handling objections and ensuring a high standard of student experience throughout the admission journey.

Qualifications

• 1–6 years experience in admissions or sales.
• Excellent communication and interpersonal skills.
• Comfort with phone, WhatsApp and virtual counselling.
• Ability to meet monthly targets and manage a sales pipeline.

Responsibilities

• Drive UG & PG offline course admissions for domestic and international programs via phone, WhatsApp and counselling.
• Achieve monthly admissions, applications and registrations targets with ownership of metrics.
• Conduct high-quality calls daily and maintain productive talk time.
• Counsel students and parents on courses, eligibility, fees and admission process.
• Generate and manage a sales/admission pipeline from fresh leads and digital channels.
• Maintain strong conversion ratios across lead-to-application to admission stages.
• Update CRM/Dialer with calls, conversations, follow-ups and next actions.
• Handle objections, negotiate and drive closure and fee/payment commitments.
• Participate in daily huddles and performance reviews contributing to revenue/admission goals.
• Maintain high standards of student experience and documentation throughout admission journey.

Skills

Communication skills

Phone sales

Lead nurturing

CRM usage

Education

UG/PG degree

Tools

CRM/Dialer

Job description

Academic Counsellor – Inside Sales | Higher Education Admissions

Role: Academic Counsellor – Inside Sales

Experience: 1–6 Years | Industry: Higher Education / EdTech / Admissions

Key Responsibilities & KRAs:

• Drive UG & PG offline course admissions for domestic and international university/college programs through phone, WhatsApp and virtual counselling.
• Achieve monthly individual admission, application and registration targets with clear Target vs. Achievement ownership.
• Conduct sufficient number of quality connected calls/day and maintain productive hours of daily talk time.
• Counsel students and parents on courses, universities, eligibility, fees, career outcomes and admission process.
• Generate and manage an individual sales/admission pipeline from fresh, digital and BTL-generated leads.
• Maintain strong lead-to-application, application-to-registration and registration-to-admission conversion ratios.
• Update CRM/Dialer regularly with calls, conversations, follow-ups, pipeline stage and next action.
• Handle objections, negotiate appropriately and drive closure and fee/payment commitment.
• Participate in daily huddles, performance reviews and contribute to team and individual revenue/admission goals.
• Maintain high standards of student experience, counselling quality and accurate documentation throughout the admission journey.
• Performance Metrics: Admissions | Applications | Registrations | Revenue/Collection | Conversion % | Connected Calls | Talk Time | Follow-ups | Pipeline Value | Target vs. Achievement.