Academic Counsellor

upGrad; Pune District; On-site; INR 300,000 - 600,000; Full time

Job summary

upGrad in Pune District seeks an Academic Counsellor to assist potential learners in identifying their career paths. You will drive revenue by nurturing leads and providing consultative counselling.

Your responsibilities include managing the sales lifecycle, tracking performance metrics, and ensuring learner satisfaction. The ideal candidate has 2-5 years of consultative sales experience, strong communication, and relationship-building skills.

Qualifications

• Graduate with 2-5 years of experience in consultative or B2C sales.
• Education industry exposure is preferred.
• Must be detail-oriented and able to manage multiple priorities.

Responsibilities

• Engage with potential learners to understand their career goals.
• Drive enrollment and revenue targets by converting leads.
• Manage the complete sales lifecycle from first interaction to enrollment.

Skills

Consultative sales experience

Strong communication skills

Persuasive abilities

Relationship-building skills

CRM tool proficiency

MS Office skills

Education

Graduate degree

Tools

CRM tools

MS Office

Job description

About the Role

As an Academic Counsellor, you will play a key role in guiding potential learners, helping them identify the right career path, and showcasing how upGrad programs can accelerate their journey. You will be responsible for driving enrollments and revenue by nurturing leads, providing consultative counselling, and closing sales in a highly competitive environment.

Key Responsibilities

• Engage with potential learners through calls, video sessions, and in-centre meetings to understand their career goals and recommend suitable programs.
• Drive weekly & monthly enrollment and revenue targets by effectively converting leads into admissions.
• Manage the complete sales lifecycle from first interaction to enrollment and post-sales support.
• Track and improve key performance metrics such as counselling sessions, conversion rates, and revenue.
• Maintain accurate learner records on CRM and share feedback with the Marketing team to improve lead quality.
• Work closely with centre teams to ensure a smooth learner journey and high satisfaction levels.

Skills & Experience

• Graduate with 25 years of experience in consultative or B2C sales (education industry exposure preferred).
• Strong communication, persuasion and relationship-building skills.
• Organized, detail-oriented and able to manage multiple priorities under pressure.
• Empathetic listener with ability to build trust and focus on learner success.
• Comfortable with CRM tools and basic MS Office proficiency.