Academic Counsellor - Inside Sales

upGrad; Mumbai; On-site; INR 400,000 - 700,000; Full time

Benefits offered by this job

Performance incentives

Career growth

Continuous learning

Health & wellbeing

Employee referral rewards

Job summary

upGrad is seeking an Academic Counsellor to engage with prospective learners, understand their career goals, and help them select the most suitable upGrad program. You will manage inbound and outbound sales conversations, nurture leads, overcome objections, and drive enrollments while delivering an exceptional customer experience.

You will collaborate with marketing and operations to ensure a smooth learner journey, maintain CRM records, and track sales metrics.

Qualifications

• Graduate in any discipline.
• ,

Responsibilities

• Connect with prospective learners through inbound and outbound calls.
• 2 Understand learner requirements and recommend suitable upGrad programs.
• 3 Drive daily, weekly, and monthly sales targets by converting leads into enrollments.
• 4 Handle the complete sales cycle from lead qualification to enrollment.
• 5 Follow up consistently with prospects to maximize conversions.
• 6 Maintain accurate records of customer interactions in the CRM.
• 7 Coordinate with marketing and operations teams to ensure a seamless learner experience.
• 8 Track sales metrics and continuously improve conversion rates.
• 9 Build strong relationships with prospective learners and deliver excellent customer service.

Skills

Inside Sales

Education Sales

Tele Sales

Counselling

CRM Tools

MS Office

Communication

Education

Bachelor's degree

Tools

CRM Tools

MS Office

Job description

Founded in 2015, upGrad is Asia’s largest integrated Learning, Skilling, Workforce Development, and Placement company. Its offerings include online and hybrid degrees, study abroad programs, certifications, bootcamps, and doctorates for working professionals. Through its B2B arm, upGrad also provides enterprise training, recruitment, and staffing services. With 10M+ learners across 100+ countries, 300+ global university partners, 2500+ pathway connections, and 20,000+ recruitment partners, upGrad continues to empower careers worldwide.

About the Role

As an Academic Counsellor, you will be responsible for engaging with prospective learners, understanding their career aspirations, and helping them choose the most suitable upGrad program. You will manage inbound and outbound sales conversations, nurture leads, overcome objections, and drive enrollments while delivering an exceptional customer experience.

Why Join upGrad Offline Learning Centres?

1. Performance Incentives - Attractive monthly incentives with high earning potential based on performance.

2. Career Growth- Fast-track career progression with opportunities for internal promotions and cross-functional movement within upGrad.

3. Continuous Learning- Free access to upGrad programs for employees and exclusive discounts for family members.

4. Health & Wellbeing- Comprehensive medical insurance and access to 24×7 mental health support.

5. Employee Referral Rewards- Attractive referral bonuses for successful employee referrals.

Key Responsibilities

• Connect with prospective learners through inbound and outbound calls.
• Understand learner requirements and recommend suitable upGrad programs.
• Drive daily, weekly, and monthly sales targets by converting leads into enrollments.
• Handle the complete sales cycle from lead qualification to enrollment.
• Follow up consistently with prospects to maximize conversions.
• Maintain accurate records of customer interactions in the CRM.
• Coordinate with marketing and operations teams to ensure a seamless learner experience.
• Track sales metrics and continuously improve conversion rates.
• Build strong relationships with prospective learners and deliver excellent customer service.

Skills & Experience

• Graduate in any discipline.
• 1–5 years of experience in Inside Sales, B2C Sales, Education Sales, EdTech Sales, Tele Sales, or Counselling.
• Excellent verbal and written communication skills.
• Strong negotiation and objection-handling abilities.
• Goal-oriented with a proven track record of meeting sales targets.
• Comfortable working with CRM tools and MS Office.
• Self-motivated, proactive, and customer-focused.

Preferred Experience

• Prior experience in consultative selling will be an added advantage.

upGrad is an equal opportunity employer and values diversity. We are committed to creating an inclusive workplace where all qualified applicants receive equal consideration for employment based on merit, qualifications, and business needs