Senior Admissions Counselor

upGrad Study Abroad; Kochi; On-site; INR 300,000 - 700,000; Full time

Job summary

An innovative E-Learning provider is seeking an enthusiastic Admissions Counselor to guide prospective students through their enrollment journey. This full-time role involves engaging with leads, assessing their needs, and facilitating their admission process into various programs. Candidates should possess excellent communication skills, a proven track record in sales, and a passion for helping learners succeed. Join a forward-thinking team where your contributions will make a significant impact on students' futures and help shape the educational landscape.

Qualifications

• Minimum 2 years of Edtech sales experience.
• Graduation degree required.

Responsibilities

• Engage with assigned leads and initiate contact promptly.
• Qualify leads by evaluating their interest and needs.

Skills

Verbal Communication

Listening Skills

Persuasion

MS Office Suite

CRM Management

Education

Graduation Degree

Tools

CRM System

MS Office Suite

Job description

Job Description: Admissions Counselor at upGrad

Join upGrad as an Admissions Counselor and play a vital role in guiding prospective students through their enrollment journey. This full-time position requires engaging with leads, assessing their needs, and facilitating their admission process into our programs.

Responsibilities

1. Engage with assigned leads and initiate contact promptly.
2. Qualify leads by evaluating their interest, needs, and eligibility.
3. Build rapport and establish trust through effective communication and active listening.
4. Schedule Video Counseling sessions with Admission Counsellors for qualified leads.
5. Coordinate schedules and ensure smooth communication between leads and Counsellors.
6. Maintain accurate records of interactions and follow-ups in the CRM system.

Basic Eligibility Criteria

• Minimum 2 years of Edtech sales experience, with at least 1 year at a single company.
• Graduation degree required.
• Experience working a 6-day work week.
• Currently functioning as an individual contributor.
• Proven track record of meeting targets.

Skills

• Excellent verbal communication skills with fluency in English.
• Effective listening skills, patience, and empathy to build trust.
• Ability to persuade learners to attend Video Counseling sessions and influence enrollment decisions.
• Proficiency in MS Office Suite and CRM management.

Key Performance Indicators

• Minimum of 300 minutes of talk time per day.
• Connect with at least 80% of assigned leads daily.
• Consistently meet and exceed weekly revenue targets.

Additional Details

• Seniority Level: Associate
• Employment Type: Full-time
• Industry: E-Learning Providers

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