ABHFL - Collections Manager - Front End ...

PeopleStrong; India; On-site; INR 900,000 - 1,300,000; Full time

Job summary

AB Housing Finance Limited is seeking a Collections Manager (Front End) based in India. The role focuses on driving collections targets, monitoring delinquency, and coordinating with legal and risk teams to optimize recovery outcomes.

The ideal candidate will have 3-7 years of relevant experience, strong stakeholder management, and a track record of maintaining regulatory compliance in collections processes. This position reports to the Collections department and requires on-site work in India.

Qualifications

• Collections skills required for the role.

Responsibilities

• Achieve collections targets.
• Portfolio review and monitoring.
• Compliance and audit of the collections process.
• Customer escalations and complaints handling.

Skills

Collections

Job description

ABHFL - Collections Manager - Front End ...

ABHFL - Collections Manager - Front End ...

ABG103564

• Financial Services
• Madhya Pradesh

Posted On 25 Apr 2026

End Date 22 Oct 2026

Required Experience 3 - 7 years

Basic Section

No. Of Position 1

Grade 11

Level NA

Organisational

BUSINESS_UNIT-1 AB Housing Finance Limited

BUSINESS_UNIT-2 AB Housing Finance Limited

BUSINESS_UNIT-3 AB Housing Finance Limited

DEPARTMENT-1 Collections

Country India

Skills

Skill

Collections

Other Degree

CERTIFICATION

Job Description

ey Result Areas (Max 1325 Characters)

Supporting Actions(Max 1325 Characters)

Achieve collections targets

• Minimize credit losses for portfolio
• Drive higher resolution rates.
• Daily monitoring and regular reviews of delinquent portfolio
• Work with non-performing defaulting borrowers to create optimum recovery solutions

Portfolio review and monitoring

• Monitor customer accounts, flagging likely cases of default or delayed payment
• Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.

Compliance and audit

• Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
• Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
• Participate in periodic audits of the collections teams

Customer escalations and complaints

• Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations