ABHFL - Collections Manager - Flows - In...

PeopleStrong; Indore District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

AB Housing Finance Limited in India seeks a Collections Manager to lead flow-based collections operations. You will drive target achievement, monitor delinquency, and coordinate with risk and sales teams to optimize recoveries.

The role requires 3–7 years of experience in collections, a graduate degree, and strong process governance with regulatory compliance awareness. Positioning is in Madhya Pradesh, with focus on AB Housing Finance Limited portfolios.

Qualifications

• 3–7 years of experience in collections management.
• Graduate degree or equivalent.
• Strong analytical and stakeholder management skills.
• Knowledge of regulatory requirements in collections.

Responsibilities

• Achieve collections targets.
• Portfolio review and monitoring.
• Compliance and audit.
• Customer escalations and complaints.

Skills

Collections Management

Education

Graduate

Job description

ABHFL - Collections Manager - Flows - In...

ABG107398

• Financial Services
• Madhya Pradesh

Posted On 08 Jul 2026

End Date 04 Jan 2027

Required Experience 3 - 7 years

Basic Section

No. Of Position 2

Grade 11

Level NA

Organisational

BUSINESS_UNIT-1 AB Housing Finance Limited

BUSINESS_UNIT-2 AB Housing Finance Limited

BUSINESS_UNIT-3 AB Housing Finance Limited

DEPARTMENT-1 Collections

Country India

Skills

Skill

Collections Management

Graduate

CERTIFICATION

Job Description

Key Result Areas (Max 1325 Characters)

Supporting Actions(Max 1325 Characters)

Achieve collections targets

• Minimize credit losses for portfolio
• Drive higher resolution rates.
• Daily monitoring and regular reviews of delinquent portfolio
• Work with non-performing defaulting borrowers to create optimum recovery solutions

Portfolio review and monitoring

• Monitor customer accounts, flagging likely cases of default or delayed payment
• Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPS, Fraud Cases, etc.

Compliance and audit

• Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
• Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
• Participate in periodic audits of the collections teams

Customer escalations and complaints

• Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations