ABHFL - Collections Manager - Flows - Indore

Aditya Birla Capital; Madhya Pradesh; On-site; INR 420,000 - 620,000; Full time

Job summary

Aditya Birla Capital in India seeks a collections professional to lead recovery efforts for the loan portfolio. The role focuses on achieving targets, monitoring delinquent accounts, and driving resolution with internal teams.

You will handle escalations, ensure regulatory compliance, and support audits while maintaining customer satisfaction. Based in Madhya Pradesh, this position offers exposure to end-to-end collections processes in a dynamic financial environment.

Responsibilities

• Achieve collections targets
• Minimize credit losses for portfolio
• Drive higher resolution rates
• Daily monitoring and regular reviews of delinquent portfolio
• Work with non-performing defaulting borrowers to create optimum recovery solutions
• Monitor customer accounts, flagging likely cases of default or delayed payment
• Provide regular inputs to Management and all stakeholders on delinquency trends and recovery efforts
• Maintain all documentation related to collections in accordance with internal norms and regulatory requirements
• Respond to customer complaints regarding the collections process and ensure satisfactory outcomes
• Participate in periodic audits of the collections teams
• Coordinate with the legal team and senior management in escalated cases to ensure compliance with regulations

Job description

Achieve collections targets

• Minimize credit losses for portfolio
• Drive higher resolution rates.
• Daily monitoring and regular reviews of delinquent portfolio
• Work with non-performing defaulting borrowers to create optimum recovery solutions

Portfolio review and monitoring

• Monitor customer accounts, flagging likely cases of default or delayed payment
• Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPS, Fraud Cases, etc.

Compliance and audit

• Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
• Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
• Participate in periodic audits of the collections teams

Customer escalations and complaints

• Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations