ABHFL - Collections Manager - Front End - Indore

Aditya Birla Capital; Madhya Pradesh; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Aditya Birla Capital is seeking a collections professional to drive and monitor recovery efforts across portfolios. The role focuses on achieving targets, minimizing losses, and improving resolution rates while maintaining strict compliance.

The candidate will conduct daily portfolio reviews, flag potential defaults, and collaborate with Sales, Risk and Policy teams to analyze delinquency trends and implement effective recovery strategies, including escalations when needed.

Responsibilities

• Achieve collections targets.
• Minimize credit losses for portfolio.
• Drive higher resolution rates.
• Daily monitoring and regular reviews of delinquent portfolio
• Work with non-performing defaulting borrowers to create optimum recovery solutions
• Portfolio review and monitoring
• Monitor customer accounts, flagging likely cases of default or delayed payment
• Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.
• Compliance and audit: Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
• Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
• Participate in periodic audits of the collections teams
• Customer escalations and complaints: Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

Job description

Responsibilities

• Achieve collections targets
  • Minimize credit losses for portfolio
  • Drive higher resolution rates.
  • Daily monitoring and regular reviews of delinquent portfolio
  • Work with non-performing defaulting borrowers to create optimum recovery solutions
• Portfolio review and monitoring
  • Monitor customer accounts, flagging likely cases of default or delayed payment
  • Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.
• Compliance and audit
  • Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
  • Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
  • Participate in periodic audits of the collections teams
• Customer escalations and complaints
  • Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations