4516127-Senior Executive

EXL; Bengaluru; On-site; INR 350,000 - 450,000; Full time

Job summary

EXL in Bengaluru is seeking a detail-oriented P2P/PO processing professional to manage purchase orders and related discrepancies for clients. You will ensure accurate PO processing, timely reporting, and robust vendor communications within defined SLAs.

Responsibilities include closing tickets weekly, performing vendor reconciliations, handling email queries within 24 hours, and training new staff on the processes and tools used. Emphasis on reducing nonvalue activities and improving efficiency.

Qualifications

• Proficient in MS Word, MS Outlook, MS Access & MS Excel.
• Excellent verbal & written communication.
• Ability to prioritize & multi-task.
• Exhibits meticulous attention to detail with problem solving & analytics.

Responsibilities

• Processing of all kinds of PO's and discrepancies from client.
• Weekly responsibilities include ticket closure, PO reporting, Pivot reports & vendor reporting analysis.
• Discrepancy handling - research & resolve outstanding vendor discrepancies.
• Query handling - respond to email requests within 24 hours.
• Recognize and escalate urgent/sensitive issues to Manager.
• Perform vendor reconciliations.
• Train new staff on processes & software/applications.
• Eliminate nonvalue additions in the process.
• Ensure SLA targets are achieved.

Skills

MS Excel

MS Word

MS Outlook

MS Access

ERP software (GP)

Customer service

Attention to detail

Analytical skills

Multi-tasking

Team player

Tools

ERP Software (GP)

Job description

• ime management skills2-3 Years P2P Experience preferred.Knowledge of ERP Software (GP)Proficient in MS Word, MS Outlook, MS Access & MS ExcelProficient verbal & written communicationExcellent Customer Service SkillsAbility to prioritize & multi-task.Exhibits meticulous attention to detail.Excellent problem solving & analytical skills.Team player (Working in Dept. with a staff of 16)Ability to learn quickly.
• Processing of all kinds of PO's and Discrepancies received from client.
• Weekly responsibilities include ensuring Ticket closure, PO reporting, Pivot reports and Vendor reporting analysis.
• Discrepancy Handling -Research & resolve outstanding vendor discrepancies.
• Query Handling - Provide excellent customer service by responding to email requests within 24 Hrs
• Recognize and escape urgent/sensitive issues to Manager
• Perform Vendor Reconciliations
• Completed additional tasks as assigned
• Ensure SLA target is achieved
• Train new staff on all the process and related software/applications
• Eliminate nonvalue additions in the process.