#1521 (Process Lead- Background Investigation (US)

Sailssoftware; Visakhapatnam; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A verification services company based in Visakhapatnam, India, is looking for a candidate to lead background verification processes. The ideal candidate will have 6–10 years of experience in the background verification domain and at least 2–3 years in a leadership role. Responsibilities include ensuring compliance with FCRA, managing risk signals, improving operational efficiencies, and training teams on compliance. Preferred qualifications are a Bachelor's degree and relevant certifications in operations and compliance.

Qualifications

• 6–10 years of experience in background verification / screening domain.
• Minimum 2–3 years in a leadership / process ownership role.
• Experience working with or in background screening processes.

Responsibilities

• Lead end-to-end background verification processes.
• Ensure full compliance with FCRA and EEOC guidelines.
• Evaluate risk signals in background reports.
• Collaborate with product teams and external vendors.
• Train teams on compliance requirements and process frameworks.

Skills

Background screening lifecycle knowledge

Consumer Reporting Agencies (CRA) operations

Problem-solving and root cause analysis

Strong ownership and accountability mindset

Stakeholder management

Education

Bachelor’s degree in Business Administration / HR / Law / Criminology / Operations

MBA or relevant specialization in Operations / Compliance

Tools

Six Sigma / Process Improvement certifications (Green Belt preferred)

HR Compliance / Background Screening certifications

Job description

Skills

Education Qualifications:

• Bachelor’s degree in: Business Administration / HR / Law / Criminology / Operations
• Preferred: MBA or relevant specialization in Operations / Compliance

Professional Certifications (Preferred)

• FCRA Certification / Compliance Training (highly preferred)
• HR Compliance / Background Screening certifications
• Six Sigma / Process Improvement certifications (Green Belt preferred)

Required Skillset

Core Domain Skills

• Strong knowledge of: Background screening lifecycle, Consumer Reporting Agencies (CRA) operations

Expertise in

• Criminal checks, employment verification, identity verification

Familiarity with

• Vendor management & third-party screening tools

Compliance & Regulatory Knowledge

• Deep understanding of: FCRA compliance (disclosures, consent, adverse action process), Candidate rights and dispute mechanisms
• Awareness of: EEOC guidelines (Green Factors), Data privacy and audit requirements

Analytical & Decision Skills

• Ability to: Interpret data and risk signals, Balance analytics + judgment in decision-making
• Strong problem-solving and root cause analysis skills

Process & Leadership Skills

• Process design and optimization
• Stakeholder management and influence
• Strong ownership and accountability mindset
• Ability to operate in ambiguous and high-risk environments

Key Responsibilities

1. Process Ownership & Improvement

   • Lead end-to-end background verification processes across: Criminal checks, employment verification, education verification, identity checks
   • Identify operational inefficiencies and implement process improvements and automation
   • Drive SLA adherence, turnaround time (TAT), and quality metrics

2. Regulatory & Compliance Leadership

   • Ensure full compliance with: FCRA (Fair Credit Reporting Act), EEOC guidelines (Title VII), State-specific laws (e.g., Ban-the-Box regulations)
   • Stay updated on evolving US compliance landscape
   • Translate regulatory changes into operational processes and controls

3. Decision Support & Risk Management

   • Evaluate risk signals in background reports
   • Support internal teams with compliance-driven decision-making frameworks
   • Establish audit trails and documentation standards

4. Stakeholder Management

   • Collaborate with: Product teams, Operations, Compliance/legal teams, External vendors
   • Act as a bridge between business, compliance, and technology

5. Industry Benchmarking & Innovation

   • Bring best practices from companies like: First Advantage (high-volume, compliance-driven screening), HireRight / Sterling (global screening & automation)
   • Introduce: Data-driven decision frameworks, Continuous monitoring models, Candidate experience improvements

6. Training & Institutionalization

   • Train teams on: Compliance requirements, Process frameworks, Risk assessment
   • Build a culture of disciplined decision-making and accountability

Experience

• 6–10 years of experience in background verification / screening domain
• Minimum 2–3 years in a leadership / process ownership role
• Experience working with or in: First Advantage / HireRight / Sterling / Checkr / equivalent
• Exposure to: US market background screening processes, High-volume screening operations