Workplace Solutions - Client Administration Specialist, Cork

JPMorgan Chase & Co.; Cork; On-site; EUR 38,000 - 52,000; Full time

Job summary

JPMorgan Chase & Co. in Cork seeks a Client Administration Specialist to manage client accounts within the Client Account Management team. You will interact with multiple teams and drive process improvements in a dynamic, collaborative environment.

You will handle portfolio administration for employee share plans, support data handling, reporting and operational tasks, and build strong relationships with key partners while identifying innovative client solutions.

Qualifications

• Excellent communication and client-facing abilities.
• Strong numeric/financial analysis, documentation and procedural skills.
• Proficient in Microsoft Excel and Word.
• Commercial acumen with proactive mindset and ability to meet tight deadlines.
• Experience in a corporate client-facing environment.

Responsibilities

• Manage a portfolio of Companies administering employee share plans within a team framework.
• Interact with customers/clients on operational transactions related to their share plan program.
• Execute the timely processing of operational transactions, including data management, reconciliation, processing, reporting and problem solving.
• Organize, develop and maintain procedural and process documentation related to client companies’ program(s) to ensure accurate transaction processing and minimize risk.
• Assist in identifying new system tools and enhancements to existing systems.
• Implement projects to enhance business operations while acting as a point of contact for Client Accounts.
• Create and maintain excellent relations with key business partners as well as identify innovative client solutions.

Skills

Excellent communication skills

Numerical and financial analysis

Excel and Word

Commercial acumen

Prioritise & meet deadlines

Client-facing experience

Education

Third level qualification

2+ years experience in a similar position

Tools

Microsoft Excel

Microsoft Word

Job description

As the Client Administration Specialist within our Client Account Management team, you will be responsible for managing client accounts. You will work closely with various teams across our operational and IT departments, playing a key role in innovating team processes. You will have the flexibility to manage your workload in a dynamic environment and the chance to collaborate with diverse teams.

Job Responsibilities

• Manage a portfolio of Companies administering employee share plans within a team framework
• Interact with customers/clients on operational transactions related to their share plan program.
• Execute the timely processing of operational transactions, including data management, reconciliation, processing, reporting and problem solving.
• Organize, develop and maintain procedural and process documentation related to client companies’ program(s) to ensure accurate transaction processing and minimize risk.
• Assist in identifying new system tools and enhancements to existing systems.
• Implement projects to enhance business operations while acting as a point of contact for Client Accounts.
• Create and maintain excellent relations with key business partners as well as identify innovative client solutions.

Required Qualifications, Capabilities and Skills

• Excellent communication skills
• Proven numeric, financial analysis, documentation and procedural skills required
• Excellent computer skills including Microsoft Excel and Word
• Demonstrate commercial acumen with an ability to be innovative & pro-active
• Ability to prioritise and adhere to tight deadlinesPrevious exposure to a client facing role within a corporate environment

Preferred Qualifications, Capabilities and Skills

• Third level qualification
• 2+ years experience within a similar position is advantageous