Workplace Solutions - Client Administration Specialist, Cork

JPMorgan Chase & Co.; Cork; On-site; EUR 40,000 - 60,000; Full time

Job summary

A leading global financial services firm in Cork is seeking a Client Administration Specialist to manage client accounts and collaborate with various teams. The role involves interacting with clients on operational transactions, executing processing tasks, and maintaining procedural documentation. The ideal candidate must possess excellent communication and financial analysis skills, with previous experience in a client-facing role. This position also offers the opportunity to innovate and enhance business operations.

Qualifications

• Proven numeric, financial analysis skills required.
• Ability to adhere to tight deadlines.
• Previous exposure to a client facing role in a corporate environment.

Responsibilities

• Manage a portfolio of Companies administering employee share plans.
• Interact with clients on operational transactions related to share plans.
• Execute timely processing of operational transactions.

Skills

Excellent communication skills

Financial analysis skills

Proficient in Microsoft Excel

Innovative and proactive

Ability to prioritize

Education

Third level qualification

Tools

Microsoft Word

Job description

As the Client Administration Specialist within our Client Account Management team, you will be responsible for managing client accounts. You will work closely with various teams across our operational and IT departments, playing a key role in innovating team processes. You will have the flexibility to manage your workload in a dynamic environment and the chance to collaborate with diverse teams.

Job Responsibilities:

• Manage a portfolio of Companies administering employee share plans within a team framework
• Interact with customers/clients on operational transactions related to their share plan program.
• Execute the timely processing of operational transactions, including data management, reconciliation, processing, reporting and problem solving.
• Organize, develop and maintain procedural and process documentation related to client companies’ program(s) to ensure accurate transaction processing and minimize risk.
• Assist in identifying new system tools and enhancements to existing systems.
• Implement projects to enhance business operations while acting as a point of contact for Client Accounts.
• Create and maintain excellent relations with key business partners as well as identify innovative client solutions.

Required Qualifications, Capabilities and Skills:

• Excellent communication skills
• Proven numeric, financial analysis, documentation and procedural skills required
• Excellent computer skills including Microsoft Excel and Word
• Demonstrate acumen with an ability to be innovative & pro‑active
• Ability to prioritise and adhere to tight deadlines
• Previous exposure to a client facing role within a corporate environment

Preferred Qualifications, Capabilities and Skills:

• Third level qualification
• 2+ years experience within a similar position is advantageous