Workplace Solutions - Client Administration Specialist, Clonakilty

Testing Site - JPMC; Cork; On-site; EUR 35,000 - 48,000; Full time

Job summary

Testing Site - JPMC is seeking a Client Administration Specialist to manage client accounts and collaborate with multiple teams across IT and operations. The role focuses on processing transactions, maintaining documentation, and enhancing client services with proactive problem-solving.

You will interact with customers, manage data, and contribute to process improvements while building strong relationships with key partners in a dynamic environment.

Qualifications

• Strong communication and numeracy required.
• Experience with data management and reporting.
• Experience in a client-facing corporate role.
• Ability to meet deadlines.

Responsibilities

• Manage a portfolio of Companies administering employee share plans within a team framework.
• Interact with customers/clients on operational transactions related to their share plan program.
• Execute the timely processing of operational transactions, including data management, reconciliation, processing, reporting and problem solving.
• Organize, develop and maintain procedural and process documentation related to client companies’ program(s) to ensure accurate transaction processing and minimize risk.
• Assist in identifying new system tools and enhancements to existing systems.
• Implement projects to enhance business operations while acting as a key contact for Client Accounts.
• Create and maintain excellent relations with key business partners and identify innovative client solutions.

Skills

Excellent communication

Financial analysis

Documentation

Excel

Proactive

Time management

Client facing

Commercial acumen

Education

Third level qualification

Tools

Microsoft Excel

Microsoft Word

Job description

As the Client Administration Specialist within our Client Account Management team, you will be responsible for managing client accounts. You will work closely with various teams across our operational and IT departments, playing a key role in innovating team processes. You will have the flexibility to manage your workload in a dynamic environment and the chance to collaborate with diverse teams.

Job Responsibilities:

• Manage a portfolio of Companies administering employee share plans within a team framework
• Interact with customers/clients on operational transactions related to their share plan program.
• Execute the timely processing of operational transactions, including data management, reconciliation, processing, reporting and problem solving.
• Organize, develop and maintain procedural and process documentation related to client companies’ program(s) to ensure accurate transaction processing and minimize risk.
• Assist in identifying new system tools and enhancements to existing systems.
• Implement projects to enhance business operations while acting as a point of contact for Client Accounts.
• Create and maintain excellent relations with key business partners as well as identify innovative client solutions.

Required Qualifications, Capabilities and Skills:

• Excellent communication skills
• Proven numeric, financial analysis, documentation and procedural skills required
• Excellent computer skills including Microsoft Excel and Word
• Demonstrate commercial acumen with an ability to be innovative & pro-active
• Ability to prioritise and adhere to tight deadlines
• Previous exposure to a client facing role within a corporate environment

Preferred Qualifications, Capabilities and Skills:

• Third level qualification
• 2+ years experience within a similar position is advantageous