Workplace Experience Programme Manager

eTeam; Cork; On-site; EUR 47,000 - 60,000; Full time

Job summary

eTeam is seeking an International Headquarters Workplace Experience Programme Manager to lead facilities operations and the employee experience. The role partners with internal stakeholders and external vendors to deliver a safe, engaging site atmosphere and seamless operations.

You will manage budgets, vendor performance, events, and site communications while supporting sustainability initiatives and on-site inductions.

Qualifications

• Proven experience in Workplace Experience or Facilities Management in a large corporate setting.
• Strong knowledge of facilities operations and building systems (HVAC, life safety, critical environments).
• Experience managing Health & Safety programmes and regulatory compliance.
• Vendor management experience with SLAs and KPIs.
• Financial management experience including budgeting, invoicing, and PO management.
• Experience delivering employee engagement events and workplace programmes.

Responsibilities

• Own and manage the workplace experience programme and day-to-day facilities operations at the International Headquarters.
• Oversee facilities management operations, including HVAC, life safety and mechanical/electrical systems.
• Lead Health & Safety management, site walks, and emergency response activities.
• Manage operational and capital budgets, services, events, and capex initiatives.
• Develop and maintain vendor relationships with SLAs, SOPs, KPIs, and reporting.
• Collaborate with landlords, facilities providers, subcontractors, and F&B partners for site operations.
• Support on-site events, executive briefings, and employee engagement activities.
• Manage site communications via SharePoint, TV screens, intranet and other channels.
• Oversee front-of-house operations, including guest experience and reception training.
• Lead small works and capital projects in partnership with external vendors.
• Participate in leadership meetings, site all-hands, and cross-functional initiatives.
• Deliver new hire inductions and orientation programmes.
• Engage with employees and leadership teams to address queries and updates.
• Monitor and resolve ServiceNow tickets related to site requests.
• Support IHQ Green Team sustainability initiatives and events.
• Manage contracts, purchase orders, and invoicing processes.

Skills

Workplace Experience

Facilities Management

Corporate Real Estate

Health & Safety management

Vendor management

Budget ownership

Stakeholder management

Tools

ServiceNow

SharePoint

Microsoft Office

Intranet platforms

Job description

Fix term contract for 12 months maternity cover

Pay rate: (PEYEE) 23.00 - 29.73 EUR/h

Client: an American data infrastructure company that provides unified data storage, integrated data services, and cloud operations (CloudOps) solutions to enterprise customers.

Job Summary

The International Headquarters (IHQ) – Workplace Experience Programme Manager is responsible for leading and delivering the workplace experience strategy and day-to-day facilities operations for the International Headquarters site. Reporting to the Director of Workplace Experience EMEA & APAC, this predominantly site-based role combines operational facilities management, employee and visitor experience, vendor management, financial oversight, and event delivery. The successful candidate will ensure a safe, efficient, and engaging workplace environment while collaborating closely with internal stakeholders and external partners to continuously enhance the employee and guest experience.

Key Responsibilities

• Own and manage the workplace experience programme and day-to-day facilities operations at the International Headquarters.
• Oversee facilities management operations, including an understanding of critical systems such as HVAC, Critical Environments, Life Safety, Mechanical & Electrical systems, and client systems.
• Lead Health & Safety management, including site walks, fire alarm testing, statutory compliance, and participation in emergency response activities and out-of-hours escalations when required.
• Manage operational and capital budgets, including hard and soft services, events, snack programmes, and capital expenditure initiatives.
• Develop and maintain strong vendor relationships, ensuring service delivery through effective management of SLAs, SOPs, KPIs, and quality reporting.
• Collaborate with landlords, facilities management providers, subcontractors, and food and beverage partners to ensure seamless site operations.
• Partner with internal business units to support and deliver on-site events, executive briefings, and employee engagement activities.
• Manage site communications related to events and workplace updates across SharePoint, TV screens, intranet platforms, and other communication channels.
• Oversee the front-of-house workplace experience, including brand management, visitor experience, reception coverage, and training of support teams.
• Lead and support small works, refresh initiatives, and capital projects in partnership with external vendors.
• Participate actively in IHQ leadership meetings, site all-hands meetings, and cross-functional initiatives.
• Deliver new hire inductions and orientation programmes on a regular basis.
• Engage with employees and leadership teams to address queries, provide updates, and support workplace initiatives.
• Monitor and manage ServiceNow tickets to ensure timely resolution of site-related requests and issues.
• Support the IHQ Green Team in driving sustainability initiatives and events.
• Manage contracts, purchase orders, and invoicing processes to support operational requirements.

Required Qualifications

• Proven experience in Workplace Experience, Facilities Management, or Corporate Real Estate within a complex corporate environment.
• Strong understanding of facilities operations and critical building systems, including HVAC, life safety, and mechanical and electrical systems.
• Experience managing Health & Safety programmes and ensuring compliance with statutory regulations.
• Demonstrated experience in vendor management, including performance management against SLAs and KPIs.
• Strong financial management experience, including budget ownership, invoicing, purchase orders, and capital expenditure management.
• Experience delivering employee engagement initiatives, events, and workplace programmes.
• Strong stakeholder management and relationship-building skills with the ability to collaborate across multiple business functions.
• Experience managing front-of-house operations and creating exceptional employee and visitor experiences.
• Excellent organisational, communication, and problem-solving skills.
• Proficiency with workplace technologies and systems, including ServiceNow, SharePoint, and Microsoft Office applications.
• Ability to work predominantly on-site with occasional international travel.