Workplace Experience Manager

Tundra Technical Solutions; Cork; On-site; EUR 75,000 - 105,000; Full time

Job summary

Tundra Technical Solutions in Ireland is seeking an International HQ Workplace Experience Programme Manager to lead the workplace experience programs at the International Headquarters. The role is predominantly site-based with occasional international travel and focuses on facilities operations, safety, vendor management, and collaboration with internal teams.

You will drive events, front-of-house experience, and capex-related projects while supporting sustainability initiatives and effective

Responsibilities

• Operational ownership for workplace experience and day to day facilities operations.
• Knowledge of critical facilities and basic technical aspects of facilities management systems including HVAC, Critical Environments, Life Safety, Mech & Elec, BMS systems etc.
• Health & Safety Management including on site safe working environment, site walks, fire alarm tests, statutory regulations, occasional out of hours escalations/incidents as part of the ERT.
• Financial Management across the hard and soft opex budget, snack programs, events, and capex.
• Strong vendor management skills including service level agreements, standard operating procedures, key performance indicators and quality reporting focusing on improvement and value for money.
• Collaborative working with building landlord, facilities management contractor (and sub-contractors), food and beverage contractor and others as applicable.
• Working in collaboration with internal business units to support and deliver on site events/EBCs etc.
• Management of site event communications before and after event on SharePoint, TV Screens, Intranet etc.
• Management of front of house workplace experience in terms of brand management, incoming guests/partners/candidates including responsibility for front of house manual, occasional cover for reception and training of cover teams.
• Support and lead small works/refresh projects/occasional capex works with vendor partners.
• Active participation in the IHQ Leadership team meetings and site all hands meetings.
• Induction and new hire orientation weekly.
• Meet with employees and leaders on queries / requests and to provide updates on changes.
• Monitor Service Now ticketing for IHQ, to ensure effective management of service tickets for site.
• Support IHQ Green Team in their sustainability events and goals.
• Contracting, Invoicing and Purchase Order Management

Job description

International Headquarters (IHQ) - Workplace Experience Programme Manager

Role & Responsibilities

The International Headquarters (IHQ) - Workplace Experience Programme Manager is responsible for the International Headquarters Workplace Experience Programs

This role reports to the Director of Workplace Experience EMEA & APAC and is predominantly site based with occasional international travel

International HQ – Workplace Experience

• Operational ownership for workplace experience and day to day facilities operations.
• Knowledge of critical facilities and an understanding of basic technical aspects of facilities management systems including HVAC, Critical Environments, Life Safety, Mech & Elec, BMS systems etc.
• Health & Safety Management including on site safe working environment, site walks, fire alarm tests, statutory regulations, occasional out of hours escalations/incidents as part of the ERT.
• Financial Management across the hard and soft opex budget, snack programs, events, and capex.
• Strong vendor management skills including service level agreements, standard operating procedures, key performance indicators and quality reporting focusing on improvement and value for money.
• Collaborative working with building landlord, facilities management contractor (and sub-contractors), food and beverage contractor and others as applicable.
• Working in collaboration with internal business units to support and deliver on site events/EBCs etc.
• Management of site event communications before and after event on SharePoint, TV Screens, Intranet etc.
• Management of front of house workplace experience in terms of brand management, incoming guests/partners/candidates including responsibility for front of house manual, occasional cover for reception and training of cover teams.
• Support and lead small works/refresh projects/occasional capex works with vendor partners.
• Active participation in the IHQ Leadership team meetings and site all hands meetings.
• Induction and new hire orientation weekly.
• Meet with employees and leaders on queries / requests and to provide updates on changes.
• Monitor Service Now ticketing for IHQ, to ensure effective management of service tickets for site.
• Support IHQ Green Team in their sustainability events and goals.
• Contracting, Invoicing and Purchase Order Management