Workplace Experience Ambassador

JLL; Leinster; On-site; EUR 32,000 - 42,000; Full time

Job summary

JLL in Ireland seeks a Workplace Experience Ambassador to elevate client experiences across a portfolio of properties in South County Dublin. You will deliver high-touch service, engage with client employees, and coordinate with service partners to uphold service standards.

You will handle inquiries, conduct walkthroughs, support events, and gather feedback to drive continuous improvement in workplace services, leveraging strong communication and collaboration skills.

Qualifications

• 3-5 years minimum prior relevant experience in hospitality, facility/property management, operations, and/or commercial real estate.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Excellent verbal and written communication skills with ability to communicate professionally.
• Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook).
• Strong prioritization and time management skills with ability to work independently.

Responsibilities

• Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services.
• Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements and performance metrics.
• Coordinate Ambassador services and ensure execution consistent with SLAs, standard processes, and professional brand image
• Receive and respond to all requests or issues within one day of receipt, including personal follow-up to ensure questions are answered.
• Identify, design and support employee and visitor touchpoints audit and analysis, and reporting to ensure alignment with client goals and objectives.
• Support internal events, town halls, client visits, and employee activations, liaising with Executive PA and coordinating with external vendors.
• Gather feedback and identify opportunities to continuously improve workplace services.

Skills

Hospitality

Customer service

Communication

Time management

Multi-tasking

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Job description

What this job involves:

the Workplace Experience Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. This client-facing role combines your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment. The Experience Ambassador increases the level of engagement and partnership between JLL, service partners, and clients to provide superior service delivery while enhancing individual personal and professional skills. This position serves as the primary point of contact for client employees and provides opportunities to make a meaningful impact on workplace experiences through proactive service delivery and relationship building. This role will be based in South County Dublin.

What your day-to-day will look like:

• Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services.
• Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements and performance metrics.
• Coordinate Ambassador services and ensure execution consistent with SLAs, standard processes, and professional brand image
• Receive and respond to all requests or issues within one day of receipt, including personal follow-up to ensure questions are answered.
• Identify, design and support employee and visitor touchpoints audit and analysis, and reporting to ensure alignment with client goals and objectives.
• Support internal events, town halls, client visits, and employee activations, liasing with Executive PA and coordinating with external vendors.
• Gather feedback and identify opportunities to continuously improve workplace services.

Required Qualifications:

• 3-5 years minimum prior relevant experience in hospitality, facility/property management, operations, and/or commercial real estate
• Exceptional customer service skills and professionalism with a passion for hospitality
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Excellent verbal and written communication skills with ability to communicate professionally
• Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook)
• Strong prioritization and time management skills with ability to work independently

Preferred Qualifications:

• Bachelor's degree or equivalent experience
• Highly collaborative approach with strong interpersonal skills and track record of excellent customer service
• Ability to work with diverse teams and lead by example with respectful, cooperative, and accountable approach
• Excellent organizational skills and process management capabilities
• Ability to adapt to new devices, technology, and applications
• Experience building meaningful lasting relationships in professional environments
• Background in continuous improvement and innovation initiatives