Workplace Experience Ambassador

Jones Lang LaSalle Incorporated; Dublin; On-site; EUR 32,000 - 52,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Dublin is seeking a Workplace Experience Ambassador to deliver exceptional client service in a hospitality‑focused environment within a select portfolio of properties.

You will welcome employees at reception, conduct floor walks, monitor soft services, and coordinate ambassador activities to ensure SLA compliance and a strong brand image. The role emphasizes proactive engagement, data informed decisions, and client‑focused relationship building.

Qualifications

• 3-5 years minimum prior relevant experience in hospitality, facility or operations.
• Exceptional customer service skills and professionalism.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Serve as the initial point of contact for client employee inquiries and feedback.
• Spend time welcoming employees at reception and conducting floor walks to ensure spaces are maintained.
• Conduct routine assessments of services to ensure SLA compliance and performance metrics.
• Coordinate ambassador services and ensure execution aligns with SLAs and brand image.
• Respond to requests within one day and follow up to confirm resolutions.
• Support data collection, analysis, and reporting aligned with client goals.
• Assist with client events and act as training center concierge when needed.

Skills

Hospitality experience

Customer service

Communication skills

Time management

MS Office

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Workplace Experience Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. This client-facing role combines your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment. The Experience Ambassador increases the level of engagement and partnership between JLL, service partners, and clients to provide superior service delivery while enhancing individual personal and professional skills. This position serves as the primary point of contact for client employees and provides opportunities to make a meaningful impact on workplace experiences through proactive service delivery and relationship building.

What your day-to-day will look like:

• Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services
• Spend a minimum of four hours per day welcoming employees at reception or employee entrances and conducting floor walks to ensure workspaces are properly stocked and maintained
• Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements and performance metrics
• Coordinate Ambassador services and ensure execution consistent with SLAs, standard processes, and professional brand image
• Receive and respond to all requests or issues within one day of receipt, including personal follow-up to ensure questions are answered
• Support data collection, analysis, and reporting to ensure alignment with client goals and objectives
• Assist with client events and serve as training center concierge for internal and external events as needed

Required Qualifications:

• 3-5 years minimum prior relevant experience in hospitality, facility/property management, operations, and/or commercial real estate
• Exceptional customer service skills and professionalism with a passion for hospitality
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Excellent verbal and written communication skills with ability to communicate professionally
• Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook)
• Strong prioritization and time management skills with ability to work independently

Preferred Qualifications:

• Bachelor's degree or equivalent experience
• Highly collaborative approach with strong interpersonal skills and track record of excellent customer service
• Ability to work with diverse teams and lead by example with respectful, cooperative, and accountable approach
• Excellent organizational skills and process management capabilities
• Ability to adapt to new devices, technology, and applications
• Experience building meaningful lasting relationships in professional environments
• Background in continuous improvement and innovation initiatives

Location:

On-site - Dublin, IRL

We help our people thrive, grow meaningful careers and find a place where they belong.

Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

We harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (\"JLL\") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page