Warehouse Team Supervisor

The Sofa Delivery Company; Ireland; On-site; EUR 33,000 - 41,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Product discounts: DFS and Sofology

Wellbeing support

Career growth

Enhanced leave

Job summary

The Sofa Delivery Company in Ireland is hiring for a delivery team leader to oversee two-person delivery teams and ensure safe handling of customer orders. You will enforce Health & Safety policies and maintain tidy warehouse areas, freestock displays, and stock security.

Ideal candidates have strong customer service experience, are physically fit to lift furniture, and can coach teams to deliver outstanding service while building relationships with store management.

Qualifications

• Likely required: strong customer service experience and professional conduct.
• Physically fit and able to lift/move furniture as part of the role.
• Experience leading a delivery or driver team is a plus.

Responsibilities

• Manage delivery teams to ensure safe handling and accurate fulfilment of orders.
• Rigorously apply Health & Safety policies across the operation.
• Keep warehouse areas clean and freestock displays maintained.
• Oversee stock storage, security, and compliance with company directives.
• Cultivate relationships with Retail Managers to ensure service excellence.

Skills

Customer service

People management

Team leadership

Regulatory compliance

Job description

About The Sofa Delivery Company

At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That’s why we’re on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count. As part of the DFS group, we deliver for our group brands - DFS and Sofology. Our colleagues are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other. Whether you’re in the warehouse, out on the road, or in a customer’s home, at The Sofa Delivery Company, you’ll deliver moments that matter.

Here’s what we offer: The Highlights:

• Great Pay: A competitive salary of €36,982 per annum plus an annual bonus of up to €2000 (paid quarterly) for delivering an amazing service.
• Monday through Thursday 7am-5pmFriday 7am-4pm
• Generous Discounts: 30% off DFS and Sofology products for you, plus 15% for friends and family.
• Wellbeing Support: Access to a range of perks, including retailer discounts, free on-site physio sessions, and health services.
• Career Growth: Tools, training, and support to help you grow with us.
• Enhanced Leave: Maternity, paternity, adoption leave, and more.

What you’ll be doing

• Ensure the safe handling and care of customers orders through management of the delivery teams
• Ensure that the Company’s Health & Safety Policies are rigorously applied
• Responsible for ensuring the warehouse area is kept clean and tidy at all times and freestock displays are maintained
• Key holder responsibility for the store and accountable for the safe storage and security of stock at all timesCompliance with the Company’s policies and directives
• Establish a good working relationship with Retail Managers
• To achieve excellence in customer service from delivery teams
• To lead, coach, develop and motivate the driving teams and manage attendance and performance where necessary
• To communicate with the CDC Management team on a daily basis maintaining strong relationshipsMaintain standards of regulatory compliance for 7.5t delivery fleetMaintain high customer NPS through delivery crewsMotivate drivers to strive towards safe and efficient driving using MicroliseEnsure any returning stock is correctly wrapped and labelled with clear instructions where necessaryEnsure all recyclable materials are separated accordingly prior to returning to CDC and any general waste is disposedof on site

The role is for you if...

• Customer Service experience
• Professional conduct at all times when representing the Company to its customers and staff
• Smart and presentable appearance at all times.
• Capable of managing poor performance and encouraging great performance.
• Knowledge of vehicle and H&S regulationsork.
• We celebrate diverse voices, champion inclusion, and support each other through our growing colleague network
• Experience in customer service
• Be physically fit and be able to lift and carry furniture
• People management skills.
• Examples of leading a team.

We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail. We’re proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you.