Delivery Operations Lead — Customer Experience & Safety

DFS Trading Ltd; Cork; Sur place; EUR 31 000 - 42 000; Plein temps

Avantages offerts par ce poste

Product discounts

On-site physio

Health services

Career growth

Enhanced leave

Wellbeing support

Résumé du poste

The Sofa Delivery Company, part of the DFS group, is seeking an on-site Delivery Team Leader in Ireland to manage delivery teams and ensure exceptional customer service.

You’ll enforce Health & Safety policies, keep the warehouse tidy, and maintain stock security while coaching drivers and coordinating with CDC management.

We offer a competitive salary of €36,982 per annum plus a bonus of up to €2,000, generous product discounts, wellbeing support, career growth and enhanced leave.

Qualifications

• Customer service experience required.
• Professional conduct at all times when representing the Company and staff.

Responsabilités

• Manage delivery teams to ensure safe handling of customer orders.
• Ensure Health & Safety policies are applied.
• Maintain tidy warehouse and secure stock.
• Coach and motivate driving teams and monitor attendance/performance.
• Communicate daily with CDC Management to maintain strong relationships.
• Maintain compliance of 7.5t delivery fleet and uphold customer NPS.

Connaissances

Customer service

Leadership

Team coaching

Health & Safety

Communication

Driver motivation

Performance management

Regulatory compliance

Microlise

Outils

Microlise

Description du poste

The Sofa Delivery Company, part of the DFS group, is seeking an on-site Delivery Team Leader in Ireland to manage delivery teams and ensure exceptional customer service.

You’ll enforce Health & Safety policies, keep the warehouse tidy, and maintain stock security while coaching drivers and coordinating with CDC management.

We offer a competitive salary of €36,982 per annum plus a bonus of up to €2,000, generous product discounts, wellbeing support, career growth and enhanced leave.