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DFS Trading Ltd; Cork; On-site; EUR 31,000 - 42,000; Full time

Benefits offered by this job

Product discounts

On-site physio

Health services

Career growth

Enhanced leave

Wellbeing support

Job summary

The Sofa Delivery Company, part of the DFS group, is seeking an on-site Delivery Team Leader in Ireland to manage delivery teams and ensure exceptional customer service.

You’ll enforce Health & Safety policies, keep the warehouse tidy, and maintain stock security while coaching drivers and coordinating with CDC management.

We offer a competitive salary of €36,982 per annum plus a bonus of up to €2,000, generous product discounts, wellbeing support, career growth and enhanced leave.

Qualifications

• Customer service experience required.
• Professional conduct at all times when representing the Company and staff.

Responsibilities

• Manage delivery teams to ensure safe handling of customer orders.
• Ensure Health & Safety policies are applied.
• Maintain tidy warehouse and secure stock.
• Coach and motivate driving teams and monitor attendance/performance.
• Communicate daily with CDC Management to maintain strong relationships.
• Maintain compliance of 7.5t delivery fleet and uphold customer NPS.

Skills

Customer service

Leadership

Team coaching

Health & Safety

Communication

Driver motivation

Performance management

Regulatory compliance

Microlise

Tools

Microlise

Job description

At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That’s why we’re on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count. As part of the DFS group, we deliver for our group brands - DFS and Sofology.

Our colleagues are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other. Whether you’re in the warehouse, out on the road, or in a customer’s home, at The Sofa Delivery Company, you’ll deliver moments that matter.

Here’s what we offer:

The Highlights:

Great Pay: A competitive salary of €36,982 per annum plus an annual bonus of up to €2000 (paid quarterly) for delivering an amazing service.

Fancy leading a high performing team in a fast paced, people focused environment? At The Sofa Delivery Company, we’re all about delivering moments that matter.

• Week 1 is Mon-Sat (48hrs 7am - 4pm ) & week 2 is Tues-Fri (40hrs 7am - 6pm) guaranteed (44 hrs ave/week), and permanent.

There’s more…

Generous Discounts: 30% off DFS and Sofology products for you, plus 15% for friends and family.

Wellbeing Support: Access to a range of perks, including retailer discounts, free on-site physio sessions, and health services.

Career Growth: Tools, training, and support to help you grow with us.

Enhanced Leave: Maternity, paternity, adoption leave, and more.

What you’ll be doing

Ensure the safe handling and care of customers orders through management of the delivery teams

Ensure that the Company’s Health & Safety Policies are rigorously applied

Responsible for ensuring the warehouse area is kept clean and tidy at all times and freestock displays are maintained Key holder responsibility for the store and accountable for the safe storage and security of stock at all times

Compliance with the Company’s policies and directives

Establish a good working relationship with Retail Managers

To achieve excellence in customer service from delivery teams

To lead, coach, develop and motivate the driving teams and manage attendance and performance where necessary

To communicate with the CDC Management team on a daily basis maintaining strong relationships

Maintain standards of regulatory compliance for 7.5t delivery fleet

Maintain high customer NPS through delivery crews

Motivate drivers to strive towards safe and efficient driving using Microlise

Ensure any returning stock is correctly wrapped and labelled with clear instructions where necessary

Ensure all recyclable materials are separated accordingly prior to returning to CDC and any general waste is disposedof on site

The role is for you if...

Customer Service experience

Professional conduct at all times when representing the Company to its customers and staff

Smart and presentable appearance at all times.

Capable of managing poor performance and encouraging great performance.

Knowledge of vehicle and H&S regulationsork. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague network

Experience in customer service

Be physically fit and be able to lift and carry furniture

Examples of leading a team.

We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail.

We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you.