Warehouse Customer Service Coordinator

Pivotal Recruitment Limited; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Pivotal Recruitment Limited is seeking an experienced Warehouse Customer Administrator to join a busy team in Dublin 15. The role focuses on handling customer enquiries, maintaining accurate records and supporting daily warehouse operations.

The ideal candidate will have 2-3 years in a similar role within warehousing or logistics, strong communication skills, and proficiency in SAP and MS Office to manage data and reporting tasks effectively.

Qualifications

• Minimum of 2-3 years' experience in a similar customer service or administration role.
• Previous experience in a warehouse, logistics or distribution environment is desirable.
• Experience using SAP or a similar ERP system.
• Strong Microsoft Office skills, particularly Excel, Outlook, PowerPoint and Word.
• Excellent communication, organisational and problem-solving skills.
• Ability to manage multiple tasks and prioritise workloads effectively.
• Strong attention to detail and accuracy.
• A proactive, flexible approach with the ability to work independently and as part of a team.
• A customer-focused attitude with the ability to build positive working relationships.

Responsibilities

• Handle customer enquiries via phone and email, providing a professional and efficient service.
• Build and maintain strong relationships with new and existing customers.
• Liaise with internal teams to ensure customer requirements are met.
• Resolve customer queries and identify opportunities to improve service levels.
• Process and maintain accurate information using SAP and other internal systems.
• Prepare, update and distribute regular customer reports.
• Support stock management, goods-in and goods-out activities when required.
• Assist with general administrative duties to support daily warehouse operations.
• Ensure all customer and operational records are maintained accurately.

Skills

Customer service

Administration

Communication

Microsoft Office

Tools

SAP

Microsoft Excel

Outlook

PowerPoint

Word

Job description

Pivotal Recruitment Limited is seeking an experienced Warehouse Customer Administrator to join a busy team in Dublin 15. The role focuses on handling customer enquiries, maintaining accurate records and supporting daily warehouse operations.

The ideal candidate will have 2-3 years in a similar role within warehousing or logistics, strong communication skills, and proficiency in SAP and MS Office to manage data and reporting tasks effectively.