Customer Service & Delivery Coordinator

Morgan McKinley; Shannon; Vor Ort; EUR 28.000 - 36.000; Vollzeit

Zusammenfassung

Morgan McKinley are partnering with a growing organisation in the industrial services sector to recruit a Customer Service Representative. You will support customer orders, coordinate deliveries and manage transport administration in a busy team.

The ideal candidate will have a Leaving Certificate or equivalent, experience in customer service or admin, strong IT skills (Word, Excel, Outlook) and familiarity with ERP systems. Candidates must have the right to work in the EU.

Qualifikationen

• Leaving Certificate or equivalent.
• Experience in a customer service or customer-facing administrative role.
• Experience in logistics, transport or freight is advantageous but not required.
• Strong IT skills including Word, Excel and Outlook.
• Familiarity with ERP systems or similar business software.
• Proven ability to manage customer enquiries and resolve queries professionally.

Aufgaben

• Process customer orders received by phone and email, recording details accurately.
• Communicate anticipated delivery dates in line with lead times.
• Coordinate with internal departments on order changes and delivery arrangements.
• Maintain and update customer accounts, delivery addresses and product information.
• Upload delivery information to third-party distribution systems within deadlines.
• Cooperate with external partners to resolve delivery queries.
• Coordinate with customers to amend delivery schedules as needed.
• Assist with site readiness for scheduled deliveries and health and safety procedures.
• Support the wider team with additional duties as required.

Kenntnisse

Customer service

IT skills

Microsoft Office

ERP systems

Communication

Organisation

Teamwork

Ausbildung

Leaving Certificate or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Jobbeschreibung

Morgan McKinley are partnering with a growing organisation in the industrial services sector to recruit a Customer Service Representative. You will support customer orders, coordinate deliveries and manage transport administration in a busy team.

The ideal candidate will have a Leaving Certificate or equivalent, experience in customer service or admin, strong IT skills (Word, Excel, Outlook) and familiarity with ERP systems. Candidates must have the right to work in the EU.