Service Manager

ALONE; Wexford; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Annual salary reviews

35 hour week

Mileage policy

Death in service

Travel saver schemes

Sick pay after probation

Bike to Work Scheme

Employee Assistance Programme

Job summary

ALONE is seeking a Services Manager to lead a multifunctional team delivering core services for older people in Ireland. You will manage operations, mentor staff, and drive improvements while building partnerships to extend reach.

The role focuses on Befriending, Support Coordination, Volunteer Engagement, and Technology Support, with a strong emphasis on reporting, compliance, and impact measurement. A 35-hour week, annual salary reviews, and ongoing development are provided.

Qualifications

• Minimum 3 years proven experience in service operations.
• Minimum of 2-year staff management experience.
• Excellent interpersonal and communication skills.
• Ability to engage with stakeholders internally and externally.
• Strong organisational and time management skills to meet KPIs.
• Committed to ALONE’s mission with confidentiality and discretion.

Responsibilities

• Lead and deliver ALONE’s core services including coordination and support.
• Drive partnerships with local statutory, community and voluntary organisations.
• Promote services, build referral pathways and expand community capacity.
• Ensure service delivery meets HSE objectives and timely reporting.
• Identify gaps and design person-centred solutions across sectors.

Skills

Self-motivated

Interpersonal skills

Team management

Stakeholder engagement

Problem solving

Time management

Organisational skills

Confidentiality

Education

Degree level

Job description

This is a wonderful and exciting opportunity to join one of the most important charities in Ireland in a period when the need for our services has never been greater. By participating, the successful candidate will have the opportunity to positively influence the lives of many older people in Ireland.

As the Services Manager, you will lead, build, motivate, and support a multifunctional team providing the full range of ALONE’s support services (including the recruitment of volunteers) in the area you support.

Responsibilities

• Lead and deliver ALONE’s core services, including Support Coordination, Befriending (Visitation & Telephone), Volunteer Engagement, and Technology Support for older people.
• Drive strong, strategic partnerships with local Statutory, Community, and Voluntary organisations to maximise impact.
• Champion ALONE’s mission locally, promoting services, building referral pathways, and expanding community capacity to support older people.
• Ensure excellence in service delivery, meeting all HSE agreement objectives and delivering accurate, timely reporting.
• Identify and address service gaps, collaborating across sectors to design and implement effective, person-centred solutions.
• Provide impactful reports to funders, stakeholders, and leadership—using data to tell the story and shape the future.
• Inspire high-performing teams through effective people management, continuous development, and a strong culture of improvement.
• Deliver on ALONE’s strategic goals, aligning your team’s work to achieve ambitious targets and lasting change.
• Additional duties as assigned

Essential skills & experience

• Self-motivated person who is committed to ALONE’s mission
• Educated to Degree Level or significant relevant experience.
• Minimum 3 years proven experience in service operations.
• Able to maintain the highest standards of confidentiality, discretion, and respect.
• Minimum of 2-year staff management experience, including support and performance management of teams
• Excellent interpersonal and communication skills to engage effectively with stakeholders both internally & externally
• A collaborative team player who fosters strong internal and external relationships.
• Proactive problem-solver, using innovation to improve service delivery and support independent older person and the people we serve.
• Strong time management and organisational skills to prioritise workload and meet KPIs.
• Salary DOE
• 35 Hour week (core hours 9-5) –Full-time employees can enjoy a 35-hour working week.
• Annual Salary Reviews
• Mileage Policy in place for applicable roles
• Death in Service - after 6 months’ probation successfully completed.
• Travel Saver Schemes
• Sick Pay Scheme -after 6 months’ probation successfully completed.
• Bike to Work Scheme
• HSF Partnership
• Bespoke Induction Programmes
• Further Education Opportunities
• Employee Assistance Programme -ALONE provides a 24hour support programme for all our Employee’s.
• GP telephone Advice
• Virtual Doctor
• Private Prescription Service
• 6 structured Counselling/ Emotional Wellbeing Service
• Legal Helpline

The closing date for applications is Monday 31st August 2026.

ALONE is an equal opportunities employer.