Heritage Digitalisation Manager (Service Manager)

Office of Public Works; Dublin; Presencial; EUR 70 000 - 110 000; Tempo integral

Resumo da oferta

The Office of Public Works (OPW) invites applications for Heritage Digitalisation Manager in the Heritage – Visitor Services unit, based in Georges Quay Dublin. This role blends strategic digital leadership with hands-on delivery to advance digital services for our heritage sites.

You will direct end-to-end digital projects, manage budgets and timelines, and ensure adherence to data protection and accessibility policies while supporting staff development and cross-unit collaboration across OPW.

Qualificações

• Significant experience in digital transformation and project management is essential.
• Experience with ICT project management and systems integration is required.
• Proven staff management experience is necessary.
• Hold a Level 7 NFQ qualification in an appropriate subject (Business Development, Project Management, IT, Digital Communications, etc.).
• Experience with public procurement directives and financial guidelines is desirable.
• Valid full driving licence (Category B & W) is required.

Responsabilidades

• Plan, deliver, maintain, and improve digital applications and services in Visitor Services, including online booking, counters, website content, CRM, and reporting.
• Identify solutions to enhance the visitor digital journey and streamline site-level processes.
• Develop project plans with budgets, risks, milestones, and deliverables; manage timelines.
• Lead end-to-end digital projects from scoping to delivery and governance.
• Provide regular progress reports on budgets, risks, and resource use.
• Create corrective action plans to realign projects with goals and timelines.
• Collaborate with OPW ICT colleagues to adapt business processes for new software.
• Manage third-party relationships and technology selections with a focus on cost, security, and usability.
• Represent Heritage Services in ICT/digital project groups and teams as required.
• Ensure compliance with data protection, accessibility, and other policies; maintain change management processes.
• Produce materials for project meetings and dashboards; monitor progress and learnings.
• Promote digital services (e.g., virtual tours, digital storytelling) to engage visitors.

Conhecimentos

Significant digital transformation and

Project management

Staff management

ICT systems integration

Formação académica

NFQ Level 7 qualification in Business Development / Project Management / IT / Digital Communications

Ferramentas

Full Clean Irish Driving Licence Category B&W

Descrição da oferta de emprego

The Office of Public Works (OPW) invites applications from eligible candidates for the position of Heritage Digitalisation Manager in the Heritage – Visitor Services (Business Unit) of the OPW. This position will be based in Georges Quay Dublin.

Competition Reference: 2026/079

Essential Eligibility Criteria (at the closing date)

• Have significant relevant experience in digital transformation and project management;

ICT project management and systems integration;

• Have proven experience in the management of staff.
• A clear copy of their Employment Permit, if applicable (a non-EEA national, unless exempted, requires an employment permit to work in Ireland).*3

Note: Eligible candidates must be:

• A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or
• A citizen of the United Kingdom (UK); or
• A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or
• A non-EEA citizen who has a stamp 41 or a Stamp 5 visa;

All non-EU/EEA citizens must hold a valid work permit prior to and for the duration of their contract. The work permit must allow you to work full time for the Office of Public Works. It is the responsibility of individual employees to ensure that you have a valid work permit. If at any stage during your contract you cease to hold a valid work permit you must immediately advise the Office of Public Works and your employment will cease with immediate effect.

Desirable Qualifications and Skills

• Hold a qualification at level 7 on the National Framework of Qualifications (minimum 2nd class honours) in an appropriate subject, preferably but not limited to Business Development, Project Management, Marketing, Arts, IT,E-Commerce, Digital Communications etc.; *

or equivalent) *.

** Irish or Foreign qualification (deemed in a similar field of study) recognised as equivalent to the above qualification on the Irish National Framework of Qualifications

• Experience with public procurement directives and financial guidelines
• Full Clean Irish Driving Licence, Category B&W.

Principal Responsibilities and Duties of the Digitalisation Manager

The successful applicant will be expected to possess and demonstrate strong managerial, analytical and leadership skills, drive and commitment, ICT use and application and excellent interpersonal and communication skills. The following list of responsibilities, which is not exhaustive, sets out the broad range of duties that may be required to be undertaken by the Digitalisation Manager.

• Work in collaboration with internal and external stakeholders to plan, deliver, maintain, and improve digital applications and services in the Visitor Services division, including but not limited to: the online booking system; the people counters project; website content/performance and e-commerce applications; cross-platform integrations; CRM management and performance reporting;
• Identify solutions to enhance and improve the visitor’s digital journey and support efficient processes at site level in relation to visitor engagement;
• Responsible for developing the project plan of assigned projects. The role holder will be responsible for establishing clear budgets, risks, resources, milestones, deliverables, and delivering the timelines of assigned digital transformation projects.
• Manage end-to-end digital projects/ integrations from initial scoping through to discovery, design and delivery;
• Ensure overall project governance, providing regular, comprehensive reporting of project progress, milestones, budgets, risks, and resource utilisation;
• Responsible for developing and executing corrective action plans to realign projects that deviate from the established timeline or goals;
• Support the production of materials for monthly and weekly project meetings, coordinating evaluation surveys, and maintaining project status dashboards;
• Work in close cohesion with OPW ICT colleagues to review, and where necessary propose, relevant changes to business processes to ensure the right fit/build of new software;
• Manage of third party relationships
• Work with OPW’s ICT Unit, in selecting and managing appropriate technology solutions, such as cloud services, web platforms, data management systems, and digital tools, considering cost, security, scalability, usability, and compatibility;
• Represent heritage services in relation to corporate ICT and digital projects participating in working groups, project teams as required
• Ensure that the digitalisation approach and execution complies with the relevant policies and standards, such as data protection, accessibility etc.;
• Maintain a change management process for digital enhancements and phased implementation;
• Monitor and report on project progress, identifying learnings and recommendations for future improvements;
• Develop strategies that encourage visitors to OPW heritage sites to engage with digital services and products e.g. virtual tours, digital storytelling etc.;
• Provide system training to ensure all users are confident in their use and that processes are correctly followed;
• Responsible for leading assigned Visitor Services staff;
• The online booking project will evolve from a system integration project to an ongoing management function of centralised processes, customer service, and day to management of a system across all heritage sites. The role holder’s responsibilities will also evolve as the system become embedded in the overall digitalisation of Heritage Services;
• Manage and comply fully with the requirements of the Disciplinary Procedure, the Grievance Procedure, the Dignity at Work Policy, all HR requirements in close liaison with HR Division and all OPW policy requirements;
• Work with colleagues in Heritage and across other business units in the OPW towards the effective delivery of the OPW Strategic Plan and Mission Statement;