Visitor Experience Manager — Dublin Attraction

Diageo; Dublin; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Annual merit increase and bonus

Lunch allowance

Product allowance

Generous holiday allowance

Wellbeing activities

Job summary

Diageo’s Guinness Storehouse in Dublin seeks a Visitor Experience Assistant Manager to lead day-to-day operations across multiple areas, inspiring teams and upholding high service, safety and operational standards.

You will coach a diverse team, optimise guest flows, collaborate with Retail and Commercial teams, and use insights to drive guest satisfaction and business targets. This is a full-time role requiring evening and some weekend work.

Qualifications

• 3-5+ years of leadership experience in hospitality, retail or visitor attractions.
• Experience leading, coaching and developing teams to deliver strong performance.
• A passion for excellent customer or guest experiences and consistently high service standards.
• Strong communication skills, sound judgement and confidence making decisions in a fast-paced environment.
• A proactive, adaptable and solutions-focused approach, with commercial awareness and an interest in improving performance.

Responsibilities

• Lead, coach and develop a diverse, multi-functional team, using regular feedback and performance management to build an engaged, high-performing culture.
• Oversee daily operations across multiple areas of the attraction, ensuring efficient delivery and compliance with health, safety and operational standards.
• Maintain a visible, approachable presence on the floor, especially during peak periods, supporting colleagues and making timely decisions to resolve issues.
• Champion excellent guest service by role-modelling best practice and setting clear expectations for every guest interaction.
• Communicate clearly between frontline teams and senior management, using briefings and working closely with Retail, Commercial, Archives and other departments.
• Respond confidently to changing priorities, busy periods and unexpected challenges, helping the team maintain a smooth guest experience.
• Use performance data and operational insight, including guest flow and efficiency, to identify improvements and support business targets.

Skills

Leadership

Customer service

Communication

Problem solving

Job description

Diageo’s Guinness Storehouse in Dublin seeks a Visitor Experience Assistant Manager to lead day-to-day operations across multiple areas, inspiring teams and upholding high service, safety and operational standards.

You will coach a diverse team, optimise guest flows, collaborate with Retail and Commercial teams, and use insights to drive guest satisfaction and business targets. This is a full-time role requiring evening and some weekend work.