Visitor Experience Assistant Manager

Diageo; Dublin; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Annual merit increase and bonus

Lunch allowance

Product allowance

Generous holiday allowance

Wellbeing activities

Job summary

Diageo’s Guinness Storehouse in Dublin seeks a Visitor Experience Assistant Manager to lead day-to-day operations across multiple areas, inspiring teams and upholding high service, safety and operational standards.

You will coach a diverse team, optimise guest flows, collaborate with Retail and Commercial teams, and use insights to drive guest satisfaction and business targets. This is a full-time role requiring evening and some weekend work.

Qualifications

• 3-5+ years of leadership experience in hospitality, retail or visitor attractions.
• Experience leading, coaching and developing teams to deliver strong performance.
• A passion for excellent customer or guest experiences and consistently high service standards.
• Strong communication skills, sound judgement and confidence making decisions in a fast-paced environment.
• A proactive, adaptable and solutions-focused approach, with commercial awareness and an interest in improving performance.

Responsibilities

• Lead, coach and develop a diverse, multi-functional team, using regular feedback and performance management to build an engaged, high-performing culture.
• Oversee daily operations across multiple areas of the attraction, ensuring efficient delivery and compliance with health, safety and operational standards.
• Maintain a visible, approachable presence on the floor, especially during peak periods, supporting colleagues and making timely decisions to resolve issues.
• Champion excellent guest service by role-modelling best practice and setting clear expectations for every guest interaction.
• Communicate clearly between frontline teams and senior management, using briefings and working closely with Retail, Commercial, Archives and other departments.
• Respond confidently to changing priorities, busy periods and unexpected challenges, helping the team maintain a smooth guest experience.
• Use performance data and operational insight, including guest flow and efficiency, to identify improvements and support business targets.

Skills

Leadership

Customer service

Communication

Problem solving

Job description

Dublin, Republic of Ireland

Full time

JR

Job Description

Visitor Experience Assistant Manager

Location: Dublin, Ireland

Venue: Guinness Storehouse

Working pattern: Full-time

Closing Date : 9th Nov 2026

This role requires evening and some weekend work.

About us

With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world's most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life's moments - from everyday connections to landmark celebrations.

Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other.

Join us and play your part in making life's moments mean a little more.

About the Guinness Storehouse

Located in the heart of St. James's Gate Brewery, the Guinness Storehouse welcomes millions of guests every year. Since opening in 2000, it has continued to grow and innovate. From the 360-degree panoramic views of the Gravity Bar to the award-winning flagship store and the Guinness Archive, every corner offers an immersive experience that brings the Guinness story to life.

About the role

As Visitor Experience Assistant Manager, you'll help lead the day-to-day operation of multiple areas across the Guinness Storehouse, inspiring teams to deliver exceptional guest experiences while maintaining high operational, safety and service standards. You'll play a key role in team performance, continuous improvement and the commercial success of the attraction.

What you'll be doing

• Lead, coach and develop a diverse, multi-functional team, using regular feedback and performance management to build an engaged, high-performing culture.
• Oversee daily operations across multiple areas of the attraction, ensuring efficient delivery and compliance with health, safety and operational standards.
• Maintain a visible, approachable presence on the floor, especially during peak periods, supporting colleagues and making timely decisions to resolve issues.
• Champion excellent guest service by role-modelling best practice and setting clear expectations for every guest interaction.
• Communicate clearly between frontline teams and senior management, using briefings and working closely with Retail, Commercial, Archives and other departments.
• Respond confidently to changing priorities, busy periods and unexpected challenges, helping the team maintain a smooth guest experience.
• Use performance data and operational insight, including guest flow and efficiency, to identify improvements and support business targets.

This role offers the opportunity to shape memorable experiences at one of Ireland's best-known visitor attractions, while developing your leadership skills and helping a diverse team grow and succeed.

Experience and skills required

This could be the right opportunity for you if you have:

• 3-5+ years of leadership experience in hospitality, retail or visitor attractions.
• Experience leading, coaching and developing teams to deliver strong performance.
• A passion for excellent customer or guest experiences and consistently high service standards.
• Strong communication skills, sound judgement and confidence making decisions in a fast-paced environment.
• A proactive, adaptable and solutions-focused approach, with commercial awareness and an interest in improving performance.

Working with us

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you're supported to manage your wellbeing and balance your priorities from day one.

Rewards and benefits

We recognise and value performance, offering our people a highly competitive and flexible rewards and benefits package, including:

• Contemporary work-life balance policies and wellbeing activities
• Generous holiday allowance
• Lunch allowance
• Product allowance
• Annual merit increase and performance-based bonus

Our commitment to inclusion

Our purpose is crafting iconic drinks chosen for life's moments. And it's our people, with their different experiences, perspectives and talents, who make that possible.

We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You'll work alongside people with different backgrounds, experiences and perspectives - challenging, supporting and learning from one another as one outstanding team. Together, we're constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you'll have the opportunity to contribute, make an impact and play your part in making life's moments mean a little more.

Ready to bring your best? This could be your opportunity.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Worker Type : Regular

Primary Location:

Additional Locations :

Job Posting Start Date :

With more than 200 brands sold in over 180 countries, we are home to a diverse portfolio of drinks enjoyed around the world. Every day, our talented colleagues bring creativity, expertise and passion to the brands people know and love.

From established favourites to exciting new launches, the brands we build are shaped by culture, connected to local communities and made for life's moments. By understanding our consumers and building strong, trusted relationships with our customers, we help our brands remain relevant, distinctive, and accessible.

Our founders, including Arthur Guinness, John Walker and Charles Tanqueray, were visionary entrepreneurs whose ambition and ingenuity helped shape the drinks industry. Today, that pioneering spirit lives on through our people.

Join us and you'll work alongside talented colleagues from around the world, bringing together different perspectives, experiences and specialist skills. Together, you'll challenge convention, explore new possibilities and help shape a more inclusive and sustainable future.

You’ll be empowered to learn, grow, thrive, and make a lasting impact.