Guest Experience Leader – Premier Attraction

Diageo; Ireland; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Lunch allowance

Product allowance

Annual merit increase and performance‑

Holiday allowance

Wellbeing activities

Job summary

Diageo’s Guinness Storehouse in Dublin is seeking a Visitor Experience Assistant Manager to help lead day‑to‑day operations across the attraction, inspiring teams to deliver exceptional guest experiences while upholding safety and service standards.

You will coach a diverse team, monitor guest flow, coordinate with Retail and Commercial departments, and use performance data to identify improvements that support business targets. Evening and some weekend work is required.

Qualifications

• 3–5+ years of leadership experience in hospitality, retail or visitor attractions.
• Experience leading, coaching and developing teams to deliver strong performance.
• A passion for excellent customer or guest experiences and consistently high service standards.
• Strong communication skills, sound judgement and confidence making decisions in a fast‑paced environment.
• A proactive, adaptable and solutions‑focused approach, with commercial awareness and an interest in improving performance.

Responsibilities

• Lead, coach and develop a diverse, multi‑functional team, using regular feedback and performance management to build an engaged, high‑performing culture.
• Oversee daily operations across multiple areas of the attraction, ensuring efficient delivery and compliance with health, safety and operational standards.
• Maintain a visible, approachable presence on the floor, especially during peak periods, supporting colleagues and making timely decisions to resolve issues.
• Champion excellent guest service by role‑modelling best practice and setting clear expectations for every guest interaction.
• Communicate clearly between frontline teams and senior management, using briefings and working closely with Retail, Commercial, Archives and other departments.
• Respond confidently to changing priorities, busy periods and unexpected challenges, helping the team maintain a smooth guest experience.
• Use performance data and operational insight, including guest flow and efficiency, to identify improvements and support business targets.

Skills

Leadership experience

Team development

Guest service

Communication skills

Commercial awareness

Job description

Diageo’s Guinness Storehouse in Dublin is seeking a Visitor Experience Assistant Manager to help lead day‑to‑day operations across the attraction, inspiring teams to deliver exceptional guest experiences while upholding safety and service standards.

You will coach a diverse team, monitor guest flow, coordinate with Retail and Commercial departments, and use performance data to identify improvements that support business targets. Evening and some weekend work is required.