Visitor Experience Lead — Create Memorable Guest Moments

Diageo; Dublin; On-site; EUR 42,000 - 52,000; Full time

Benefits offered by this job

Lunch allowance

Product allowance

Holiday allowance

Merit increase

Performance bonus

Job summary

Guinness Storehouse in Dublin seeks a Visitor Experience Assistant Manager to help lead day-to-day operations across the attraction, inspiring teams to deliver exceptional guest experiences while upholding high safety and service standards.

You’ll manage multiple areas, coach staff, and ensure a seamless guest journey, with evening and some weekend work requirements. This role develops leadership skills and supports the commercial success of the attraction.

Qualifications

• 3–5+ years of leadership experience in hospitality, retail or visitor attractions.
• Experience leading, coaching and developing teams to deliver strong performance.
• A passion for excellent customer or guest experiences and consistently high service standards.

Responsibilities

• Lead, coach and develop a diverse, multi-functional team, using regular feedback and performance management to build an engaged, high-performing culture.
• Oversee daily operations across multiple areas of the attraction, ensuring efficient delivery and compliance with health, safety and operational standards.
• Maintain a visible, approachable presence on the floor, especially during peak periods, supporting colleagues and making timely decisions to resolve issues.
• Champion excellent guest service by role-modelling best practice and setting clear expectations for every guest interaction.
• Communicate clearly between frontline teams and senior management, using briefings and working closely with Retail, Commercial, Archives and other departments.
• Respond confidently to changing priorities, busy periods and unexpected challenges, helping the team maintain a smooth guest experience.

Skills

Leadership

Guest service

Team development

Operational excellence

Communication

Job description

Guinness Storehouse in Dublin seeks a Visitor Experience Assistant Manager to help lead day-to-day operations across the attraction, inspiring teams to deliver exceptional guest experiences while upholding high safety and service standards.

You’ll manage multiple areas, coach staff, and ensure a seamless guest journey, with evening and some weekend work requirements. This role develops leadership skills and supports the commercial success of the attraction.