Verification Officer- Cork

SGS; Ireland; On-site; EUR 33,000 - 36,000; Full time

Benefits offered by this job

Pension scheme

Life Assurance

22 Days Annual Leave

Job summary

SGS Ireland is seeking a Verification Officer for the Cork NDLS Centre on a fixed-term full-time basis. The role involves processing driving licence applications, ensuring identity and document validation, and adhering to NDLS and SGS policies.

Travel to other NDLS centres may be required; Saturdays work is part of the roster. Ideal candidates will have Leaving Certificate or FETAC 5 or higher, excellent English, strong organisational and communication skills, and a valid driving licence.

Qualifications

• Leaving Certificate or FETAC 5 certificate or higher.
• Fluency in written and spoken English with excellent documentation skills.
• Full clean driving licence is an advantage.

Responsibilities

• Process driving licence applications within defined timeframes with high customer service standards.
• Ensure compliance with Identity Validation, Document Validation and NDLSFO rules.
• Utilise Front Office Solution and Dual Screen Technology per policy.
• Complete required training and maintain training records.
• Comply with SGS Code of Integrity, Diversity policy and safety guidelines.

Skills

English fluency

Customer service

Communication skills

Attention to detail

Organization

Problem solving

Teamwork

Driving licence

Education

Leaving Certificate or FETAC 5 or higher

Tools

MS Office

Job description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.

Job Description

We are looking to recruit a Verification Officer to work at our Cork NDLS Centre, the position is a fixed term specific purpose full-time hours contract. This Agent Network is part of the National Driver Licence Service which SGS Ireland is delivering on behalf of the Road Safety Authority (RSA).

ROLE OVERVIEW

• Job Title: Verification Officer
• Job Type: Fixed term specific purpose
• Location: Cork City NDLS Centre
• Hours: Full-time hours, Mon-Fri 9-5:30, Sat 9-2:30
• Salary: €14.30 p/h

Reporting to the Regional Supervisor, the successful candidate will be responsible for the following activities:

• Process driving licence applications within a defined timeframe and ensuring that the highest standards of customer services are achieved including compliance to Identity Validation, Document Validation and NDLSFO Business Rules.
• Ensure compliance with utilisation of the Front Office Solution and Dual Screen Technology
• Complete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor. All training courses for completion must be done so in a timely manner. This will include regular training sign off sheets being issued from NDLSFO Helpdesk.
• Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS Equality & Diversity policy
• Ensure a full understanding of SOP’s and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role.
• Ensure any serious discrepancies, security breaches or any breaches to data is reported immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager and Head of Security.
• Comply with Mobile Phone Policy & Comply with Uniform Policy
• Flexibility to travel to cover in NDLS Centres other than your base location
• Commitment to working Saturdays as part of a fair roster rotation of same
• At all times adopt a safe and professional behaviour by exercising due regard for the health and safety of yourself, colleagues and members of the public, in line with the Company’s policies and procedures

Qualifications

Leaving Certificate and/or FETAC 5 skills certificate or greater

The ideal candidate should possess the following attributes/skillsets:

• Dynamic, confident, and motivated individual with a proven track record within the Service Delivery Sector
• Strong customer service focus and experience
• Fluency in both written and oral English – excellent documentation skills required
• Use of a Car & a Full Clean Driving Licence an advantage
• Excellent communication skills vital for this role
• Accuracy and attention to detail is critical. Successful candidate should be pro-active, have excellent organisational skills and attention to detail
• Ability to work under own initiative without regular supervision or as part of a team
• Initiative and excellent problem-solving skills in a fast-paced environment
• Effective interpersonal skills – able to develop positive working relationships with people at all levels, with SGS colleagues and external clients/customers
• Excellent PC Proficiency and knowledge of MS Office applications
• Irish Speaker is an advantage

You will also have the following;

• To be considered for this role, you must hold a valid and eligible work permit or visa that authorizes you to work in Ireland.

ADDITIONAL INFORMATION

• Pension scheme + Life Assurance
• 22 Days Annual Leave (increasing with service) plus bank holidays
• Length of Service Awards
• Health & Wellbeing initiatives
• Bike to work & Taxsavers

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.