Vendor Operations Manager

Google; Dublin; On-site; EUR 70,000 - 100,000; Full time

Job summary

Google in Dublin, Ireland is seeking a mid-level Vendor Operations Manager to oversee a large vendor network, drive improvements, and collaborate with cross-functional teams.

The role requires 5+ years in operations or vendor management, strong analytics, and the ability to influence stakeholders across regions. This position offers opportunities to shape workflows and support models while delivering continuous improvement in operations.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in operations, vendor management, and business support.
• 5 years of experience using analytics or project management tools.

Responsibilities

• Manage relationships with vendor service providers and ensure high-quality output and successful outcomes.
• Evaluate vendor performance against key metrics and SLAs; address issues and implement corrective actions.
• Identify process, tools, data and metrics improvements; partner with Product, Tools, Analytics and Process Excellence teams.
• Lead vendor selection, forecasting, resource and budget planning for vendor operations and support model decisions.
• Manage Purchase Orders, invoices and other vendor activities including onboarding and training.

Skills

Vendor management

Operations management

Analytics

Project management tools

Education

Bachelor's degree or equivalent

Job description

Vendor Operations Manager

Google

Dublin, Ireland

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in operations or business management, and vendor management.
• 5 years of experience using analytics or applying project management tools to address business issues.

Preferred qualifications:

• Experience working with dashboards and data.
• Ability to manage multiple conflicting priorities and stakeholder issues/requirements, driving pragmatic decisions/actions to deliver continuous improvement across operations.
• Ability to successfully work and influence across multiple levels of the organization and regions with attention to detail in an ever-changing environment.
• Excellent problem-solving, critical thinking and communication skills
• Excellent strategic and investigative skills.

About the job

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video.

Responsibilities

• Manage the relationships with the vendor service providers, partnering with suppliers and internal teams to ensure high-quality output and successful outcomes. Oversee a large vendor network distributed across different suppliers and sites.
• Evaluate vendor performance against key metrics and Service Level Agreements (SLA). Address performance issues promptly and collaborate with vendors to implement corrective actions.
• Identify process, tools, data and metrics improvements, and partner with Product, Tools, Analytics and Process Excellence teams to address gaps, solve operational challenges at scale.
• Lead vendor selection, forecasting, resource and budget planning for vendor operations. Contribute to the long-term operational strategy and support model decisions for your workflows.
• Manage Purchase Orders, invoices and other vendor related activities on a day-to-day basis such as tools access, on-boarding, training, etc.

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