Vendor Operations Manager

Google Inc.; Dublin; On-site; EUR 80,000 - 82,000; Full time

Benefits offered by this job

Equity

Bonus

Job summary

Google Inc. in Dublin, Ireland, seeks a Vendor Operations Manager within the gTech Users and Products (gUP) Operations team to drive vendor-based operations at global scale for localization and testing needs.

You will manage vendor workflows, collaborate with Procurement, Risk and Compliance, and work with language managers, product and testing program managers to align vendor performance with business goals.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in operations or business management, and vendor management.
• 5 years of experience using analytics or applying project management tools to address business issues.

Responsibilities

• Manage multiple vendor programs in the localisation vertical serving as the primary point-of-contact internally and externally for assigned vendor engagements.
• Be responsible for program success, monitoring vendor work product using standardized metrics, driving SLA improvement plans, exchanging feedback and managing escalations. Support vendor in ongoing activities including best practices, resource planning, training and certification, quality reviewing and tools access.
• Design and launch new workflows in partnership with business owners, driving RFIs/RFPs in collaboration with procurement teams, setting up pilots/experiments and long term operations, identifying opportunities to evolve workflows from nascent to mature stage.
• Identify opportunities to streamline processes to meet business needs. Re-engineer processes to improve efficiency and customer satisfaction and operationalize solutions in partnership with cross-functional stakeholders and vendor partners. Share best practices across the operations team globally to transform this space.

Skills

Vendor management

Analytics

Project management

Education

Bachelor's degree or equivalent practical experience

Job description

Mid

corporate_fare Google place Dublin, Ireland Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Preferred qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in operations or business management, and vendor management.
• 5 years of experience using analytics or applying project management tools to address business issues.

About the job

As a Vendor Operations Manager in the gTech Users and Products (gUP) Operations team, you will play a critical role in enabling product success through managing vendor based operations at global scale for a wide variety of products/service offerings from Google. You will be expected to manage a portfolio of vendor workflows that support the localization (linguistics) and testing needs of multiple products at Google, contribute to designing the extended workforce strategy and operational design to deliver business outcomes at global scale, efficiently, compliantly and to the highest quality standards.

You will manage relationships with external vendor partners, evaluate proposals, determine vendor strategy and launch operations, monitor vendor success against goals, assess performance and work product and ensure service level agreements (SLAs) are met. You will work in close collaboration with cross functional teams such as Procurement, Risk and Compliance. You will work with internal stakeholders such as language managers, product and testing program managers and product engineering teams to develop a deep understanding of their business goals and concerns in regard to vendor performance and work product, and drive stakeholder and user satisfaction.

You will work as an independent, solution-oriented to drive results through collaboration and transformational initiatives.

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

Ireland: €80000 - €82000 (EUR) + 15% bonus target + equity + benefits

• Manage multiple vendor programs in the localisation vertical serving as the primary point-of-contact internally and externally for assigned vendor engagements.
• Be responsibile for program success, monitoring vendor work product using standardized metrics, driving SLA improvement plans, exchanging feedback and managing escalations. Support vendor in ongoing activities including best practices, resource planning, training and certification, quality reviewing and tools access.
• Design and launch new workflows in partnership with business owners, driving RFIs/RFPs in collaboration with procurement teams, setting up pilots/experiments and long term operations, identifying opportunities to evolve workflows from nascent to mature stage.
• Identify opportunities to streamline processes to meet business needs. Re-engineer processes to improve efficiency and customer satisfaction and operationalize solutions in partnership with cross-functional stakeholders and vendor partners. Share best practices across the operations team globally to transform this space.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.