Global Vendor Operations Manager - Localization

Google Inc.; Dublin; On-site; EUR 80,000 - 82,000; Full time

Benefits offered by this job

Equity

Bonus

Job summary

Google Inc. in Dublin, Ireland, seeks a Vendor Operations Manager within the gTech Users and Products (gUP) Operations team to drive vendor-based operations at global scale for localization and testing needs.

You will manage vendor workflows, collaborate with Procurement, Risk and Compliance, and work with language managers, product and testing program managers to align vendor performance with business goals.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in operations or business management, and vendor management.
• 5 years of experience using analytics or applying project management tools to address business issues.

Responsibilities

• Manage multiple vendor programs in the localisation vertical serving as the primary point-of-contact internally and externally for assigned vendor engagements.
• Be responsible for program success, monitoring vendor work product using standardized metrics, driving SLA improvement plans, exchanging feedback and managing escalations. Support vendor in ongoing activities including best practices, resource planning, training and certification, quality reviewing and tools access.
• Design and launch new workflows in partnership with business owners, driving RFIs/RFPs in collaboration with procurement teams, setting up pilots/experiments and long term operations, identifying opportunities to evolve workflows from nascent to mature stage.
• Identify opportunities to streamline processes to meet business needs. Re-engineer processes to improve efficiency and customer satisfaction and operationalize solutions in partnership with cross-functional stakeholders and vendor partners. Share best practices across the operations team globally to transform this space.

Skills

Vendor management

Analytics

Project management

Education

Bachelor's degree or equivalent practical experience

Job description

Google Inc. in Dublin, Ireland, seeks a Vendor Operations Manager within the gTech Users and Products (gUP) Operations team to drive vendor-based operations at global scale for localization and testing needs.

You will manage vendor workflows, collaborate with Procurement, Risk and Compliance, and work with language managers, product and testing program managers to align vendor performance with business goals.