Upscale F&B Supervisor: Lead Luxury Guest Experience

Carton House, A Fairmont Managed Hotel; Maynooth; On-site; EUR 38,000 - 46,000; Full time

Benefits offered by this job

Meals provided

Uniform provided

Free parking

Employee discount

Job summary

Carton House, a five-star resort and the first Fairmont in Ireland, is seeking an experienced F&B Supervisor to lead our Food & Beverage team across outlets. You will deliver exceptional service, motivate staff, and ensure smooth operations during shifts.

You will uphold luxury standards, manage stock and cash handling, mentor colleagues, and contribute to upselling initiatives. Fluency in English and a proactive approach are essential.

Qualifications

• 2+ years of supervisory experience in Food & Beverage
• Experience in 4- or 5-star hotel or luxury hospitality
• Strong communication and English proficiency

Responsibilities

• Lead and supervise the Food & Beverage team during shifts, ensuring high service standards across outlets.
• Welcome and engage with guests in a warm, professional manner to create memorable experiences.
• Support F&B Management in day-to-day operations for smooth service delivery.
• Maintain departmental standards and compliance with hotel policies and luxury service expectations.
• Ensure effective stock control and assist with inventory management to minimize waste.
• Demonstrate knowledge of menus, wines, cocktails, and promotions.
• Drive revenue through upselling and enhancing guest experience.
• Handle guest feedback and resolve issues promptly, escalating when needed.
• Ensure accurate cash handling and billing procedures in line with policies.
• Motivate, coach, and develop team members; participate in training and onboarding.
• Prepare shift reports and communicate handovers between shifts.
• Adhere to health, safety, hygiene, and licensing regulations.

Skills

F&B supervision

Team leadership

Upselling

Guest service

Job description

Carton House, a five-star resort and the first Fairmont in Ireland, is seeking an experienced F&B Supervisor to lead our Food & Beverage team across outlets. You will deliver exceptional service, motivate staff, and ensure smooth operations during shifts.

You will uphold luxury standards, manage stock and cash handling, mentor colleagues, and contribute to upselling initiatives. Fluency in English and a proactive approach are essential.