Turkish Regulatory Response Analyst – Risk & Crisis Ops

TikTok Inc.; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

TikTok is seeking a Regulatory Response Analyst within our Trust & Safety team in Dublin. You will be on the front line, case-managing global regulatory incidents and coordinating with Public Policy, Legal, Product and Engineering teams to contain high-risk escalations.

You might be exposed to harmful content as part of the role, and you will help drive improvements in policies and tooling while working across time zones. This role offers the chance to impact safety on a global platform.

Qualifications

• Bachelor's degree and 2+ years experience in a fast paced environment, preferably in Trust & Safety Operations or Incident, Policy, Risk or Crisis Management roles.
• Good knowledge of the Turkish/Central Asia region, with fluency in both Turkish and English to effectively engage with regional stakeholders and global teams.
• Ability to work effectively in a fast paced environment, strong interpersonal and communication skills to engage with different teams.
• Good project management skills, with a proven record of driving change from conception to execution.
• Be flexible with global working hours and with working on certain weekends, on a rotation basis.
• Knowledge of cultural sensitivities and regional differences in harmful content definitions and enforcement.

Responsibilities

• Investigate and resolve reported incidents across multiple channels for TikTok and coordinate our response to global partners inquiries.
• This could be a time-sensitive response to a critical government regulatory report, a safety related matter raised by our Community Partner Channel partner or a trending challenge that may pose harm to our community.
• Participate in risk containment efforts across various global cross-functional teams including Public Policy, Legal, Product and Engineering, among others to handle and respond to crisis.
• Analyse incident trends, systems and data to develop improvements to the overall incident processes and drive improvements across process, policy and product.
• Stakeholder collaboration: utilize data-driven insights to influence stakeholders and transform frontline signals into product, policy, and detection enhancements.
• Conduct analysis, review market data to identify root causes and implement lessons learned into policies, processes, and tooling improvements.

Skills

Turkish language proficiency

English language proficiency

Interpersonal skills

Project management

Crisis management

Fast paced environment experience

Education

Bachelor's degree

Job description

TikTok is seeking a Regulatory Response Analyst within our Trust & Safety team in Dublin. You will be on the front line, case-managing global regulatory incidents and coordinating with Public Policy, Legal, Product and Engineering teams to contain high-risk escalations.

You might be exposed to harmful content as part of the role, and you will help drive improvements in policies and tooling while working across time zones. This role offers the chance to impact safety on a global platform.