Trust & Safety Associate — 24/7 Content Moderation

3100 Accenture Limited Company; Dublin; On-site; EUR 40,000 - 56,000; Full time

Benefits offered by this job

Great training

Career progression

Job summary

Accenture is seeking a Trust and Safety New Associate in Dublin, Ireland (Sandyford). This full-time, 40-hour week role on a 12-month contract offers exposure to moderation of user content across text, audio and video, with potential extension.

You will review content per client guidelines, remain abreast of policies, and participate in training to support well-being and performance. We emphasize resilience in handling sensitive material, strong English and Serbian proficiencies, and the ability

Qualifications

• Strong coping, emotional resilience and stress-management skills.
• Excellent comprehension, communication and English & Serbian language skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesising and analysing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Deep familiarity and passion for the internet, internet platforms and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
• Ability to work well individually and as part of a team.
• Ability to work differing rotations/shifts and non-standard work hours.
• Flexibility in meeting changing business needs in a fast-paced environment.
• Commitment to quality, efficiency and effectiveness.
• Previous business process outsourcing, customer service or content moderation experience a plus.
• Over 18 years of age.
• Shift timings/requirements to work weekends and holidays.

Responsibilities

• Review, classify and/or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Investigate, resolve and relay complex content issues to the broader Trust and Safety team.
• Serve as an advocate for the user community.
• Participate in process improvement initiatives that improve quality and efficiency of work.
• Participate in continuous training programmes and workgroup discussions for optimal development in the role.
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.

Skills

Emotional resilience

English & Serbian

Objectivity

Attention to detail

Information synthesis

Critical thinking

Internet culture

Market awareness

Teamwork

Shift flexibility

Adaptability

Quality and efficiency

BPO / customer service experience

Age 18+

Weekend/holiday shifts

Job description

Accenture is seeking a Trust and Safety New Associate in Dublin, Ireland (Sandyford). This full-time, 40-hour week role on a 12-month contract offers exposure to moderation of user content across text, audio and video, with potential extension.

You will review content per client guidelines, remain abreast of policies, and participate in training to support well-being and performance. We emphasize resilience in handling sensitive material, strong English and Serbian proficiencies, and the ability