Trust & Safety New Associate - GTNS - Viacon - Serbian CL13

Accenture PLC; Leinster; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

International enterprise company

Strong training program

Team social events

Career progression opportunities

Job summary

Accenture is seeking a Trust and Safety New Associate in Dublin to support content moderation for global platforms. You will review user content, apply client policies, and escalate issues to ensure safe online environments.

This full-time role requires flexibility for 24/7 shifts, a resilient mindset, and strong English and Serbian communication skills. The contract is 12 months with potential extension, offering training and career progression within Accenture Operations.

Qualifications

• Excellent comprehension and communication skills in English and Serbian.
• Ability to assess content objectively and follow client policies.
• Strong resilience and coping skills for challenging content.
• Attention to detail and analytical thinking.
• Comfort working in a fast-paced, 24/7 shift environment.

Responsibilities

• Review, classify and remove content per client guidelines using tools.
• Stay updated on client policies and guidelines.
• Investigate and resolve complex content issues with the Trust & Safety team.
• Advocate for the user community.
• Participate in process improvements to enhance quality and efficiency.
• Engage in training and discussions for role development.
• Handle discussions on sensitive topics to keep communities safe.

Skills

English proficiency

Serbian language

Content moderation

Resilience

Attention to detail

Job description

Job Description

Position: Trust and Safety New Associate - Viacon - Serbian CL13

Location: Dublin, Ireland - Sandyford D18

Contract: Full-time role 40 hours per week, 12 month contract (with view to extension)

Work Hours: Must be flexible to work in a 24/7 environment.

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses..

Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands‑on job experience. You will deliver value to our clients, while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text‑based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious).

Therefore, content moderators need strong resilience and coping skills. We care for the health and well‑being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well‑being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well‑being.

Role Details

• Review, classify and/or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Basic Qualifications/Skills Needed

• Strong coping, emotional resilience, and stress‑management skills
• Excellent comprehension, communication, and English & Serbian language skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision‑making skills
• Deep familiarity and passion for the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
• Ability to work well individually and as part of a team
• Ability to work differing rotations/shifts and non‑standard work hours
• Flexibility in meeting changing business needs in a fast‑paced environment
• Commitment to quality, efficiency, and effectiveness
• Previous business process outsourcing, customer service, or content moderation experience is a plus
• Over 18 years of age
• Shift timings/requirements to work weekends and holidays

Benefits

• Working for an international enterprise company
• Great training
• Company social events
• Opportunities for carrier progression

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.

Disclaimer

Content moderation is meaningful work that may be challenging at times. In the context of this role, individuals may directly or inadvertently be exposed to potentially objectionable and sensitive content and will need strong resilience and coping skills. We care for the health and well‑being of our people and provide the support and resources needed to execute the responsibilities of their roles. Active participation in Accenture’s well‑being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well‑being.

Due to the nature of the role, the user may be frequently exposed to flashing lights or contrasting light and dark patterns.

INCLUSION AND DIVERSITY

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at [e-mail].

As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.

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