PA & Travel Claims Assessor

Sedgwick Ireland; Dublin; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Bonus/incentive scheme

20 days' annual leave entitlement

Bike to Work Scheme

Tax Saver Travel Scheme

Discounted onsite Gym Membership (Dunl

Discounted onsite Montessori (Dublin 4

EAP – Employee Assistance Programme

Life Cover

PHI – Permanent Health Insurance

Exams & Professional Membership Fees

Professional and personal development

Job summary

Sedgwick Ireland is seeking a PA & Travel Claims Assessor in Dublin. You will manage Personal Accident and Travel claims from initial notification through to settlement, ensuring accuracy, efficiency and customer-centric service.

The role supports a new scheme, involves reviewing evidence, interpreting policy wordings and taking ownership of claims while meeting service levels. Collaboration with brokers and internal teams is essential.

Qualifications

• APA qualification and technical knowledge to support effective claims handling.

Responsibilities

• Handle Personal Accident & Travel claims from notification to settlement.
• Review evidence, interpret policy wordings and make fair decisions.
• Keep cases progressing within service levels and maintain accurate records.
• Identify cases needing referral or escalation, including potential fraud or complaints.
• Communicate clearly with claimants, brokers and internal teams.

Skills

APA qualification

Insurance knowledge

Claims lifecycle

Analytical & numeracy

Attention to detail

IT skills (Word, Excel, Notes)

Communication skills

Initiative & independence

Tools

Word

Excel

Notes

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Job Title

PA & Travel Claims Assessor

Job Details

• Job location: Dublin, Hybrid
• Job type: Permanent, full time
• Remuneration: Competitive salary taking into account skills, experience and qualifications

Description

Turn setbacks into solutions as a Personal Accident & Travel Claims Handler. As a Personal Accident & Travel Claims Handler, you’ll manage a varied caseload from initial notification through to settlement, ensuring every claim is handled accurately, efficiently and with the customer at the heart of the process. Supporting an exciting new scheme, you’ll work across both Personal Accident and Travel claims, reviewing evidence, interpreting policy wordings and making fair, well-informed decisions. You’ll take ownership of your claims, keeping cases progressing within agreed service levels while maintaining accurate records and processing payments promptly. Along the way, you’ll identify cases requiring referral or escalation, including potential fraud, recovery opportunities and complaints, working closely with colleagues to achieve the right outcome. This is a role where strong judgement and communication really matter. You’ll deal directly with claimants, brokers and internal teams, often supporting customers at difficult or unexpected moments. By combining attention to detail with empathy and professionalism, you’ll help deliver a straightforward, reassuring claims experience.

Required Skills

• Professional qualification: APA qualified, with the relevant technical knowledge to support effective claims handling.
• Insurance knowledge: Good understanding of insurance products and policy wordings, with the ability to interpret and apply cover accurately.
• Claims knowledge: Good understanding of the full claims lifecycle, from initial notification through to settlement.
• Analytical & numeracy skills: Strong analytical ability and confidence working with numerical information to support accurate claims decisions.
• Attention to detail: A thorough and accurate approach, with a strong focus on maintaining high-quality claims records and documentation.
• IT skills: IT literate, with good working knowledge of Word, Excel and Notes.
• Communication skills: Excellent communication and interpersonal skills, with the ability to engage professionally and clearly with customers, brokers and colleagues.
• Initiative & independence: Able to work effectively with minimal supervision, taking ownership of your workload and demonstrating initiative and innovation.

Benefits & Perks

• Bonus/incentive scheme
• 20 days' annual leave entitlement
• Bike to Work Scheme
• Tax Saver Travel Scheme
• Discounted onsite Gym Membership (Dublin 4)
• Discounted onsite Montessori (Dublin 4)
• EAP – Employee Assistance Programme
• Life Cover
• PHI – Permanent Health Insurance
• Exams & Professional Membership Fees
• Professional and personal development opportunities

This isn't just a position, it's an opportunity to build a rewarding career in claims. At Sedgwick, you'll help people and businesses recover when the unexpected happens, working alongside some of the most trusted names in insurance. From day one, you'll have access to learning and development opportunities, including support towards professional qualifications and ongoing career development. You'll join a collaborative team that values innovation, customer service and continuous improvement, where every role contributes to our purpose of caring for people and helping businesses recover.

We welcome applications from people of all backgrounds and experiences, including those returning to work or looking for a new career opportunity.

Sedgwick is committed to creating an inclusive workplace and does not tolerate discrimination of any kind.

We welcome applications from all suitably qualified candidates.

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function (CF5 & CF6) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com