PA & Travel Claims Assessor

Sedgwick; Ireland; Hybrid; EUR 40,000 - 65,000; Full time

Benefits offered by this job

Bonus/incentive scheme

20 days' annual leave entitlement

Bike to Work Scheme

Tax Saver Travel Scheme

Discounted onsite Gym Membership (D4)

Discounted onsite Montessori (D4)

EAP - Employee Assistance Programme

Life Cover

PHI - Permanent Health Insurance

Exams & Professional Membership Fees

Professional and personal development

Job summary

Sedgwick is seeking a Personal Accident & Travel Claims Assessor in Dublin, working in a hybrid role. You will manage claims from initial notification through to settlement, applying policy wordings and ensuring accurate decisions with customer-centric service.

You will review evidence, interpret coverage, and escalate when needed, while maintaining records and collaborating with brokers, claimants and internal teams. A supportive environment and development opportunities are offered.

Qualifications

• APA qualification with technical knowledge for claims handling.
• Good understanding of insurance products and policy wordings.
• Understanding of the full claims lifecycle from notice to settlement.
• Strong numerical ability to support accurate decisions.
• Attention to detail and high-quality record keeping.

Responsibilities

• Manage a varied caseload from initial notification through to settlement.
• Review evidence and interpret policy wordings to apply cover.
• Identify cases requiring referral or escalation, including potential fraud.
• Maintain accurate records and process payments promptly.
• Interact with claimants, brokers and internal teams to deliver a smooth claims experience.

Skills

APA qualification

Insurance knowledge

Claims lifecycle

Analytical skills

Attention to detail

IT skills: Word/Excel/Notes

Communication skills

Initiative & independence

Tools

Word

Excel

Notes

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

PA & Travel Claims Assessor

Job Location: Dublin, Hybrid

Job Type: Permanent, full time

Remuneration: Competitive salary taking into account skills, experience and qualifications

Turn setbacks into solutions as a Personal Accident & Travel Claims Handler.

As a Personal Accident & Travel Claims Handler, you'll manage a varied caseload from initial notification through to settlement, ensuring every claim is handled accurately, efficiently and with the customer at the heart of the process. Supporting an exciting new scheme, you'll work across both Personal Accident and Travel claims, reviewing evidence, interpreting policy wordings and making fair, well-informed decisions.

You'll take ownership of your claims, keeping cases progressing within agreed service levels while maintaining accurate records and processing payments promptly. Along the way, you'll identify cases requiring referral or escalation, including potential fraud, recovery opportunities and complaints, working closely with colleagues to achieve the right outcome.

This is a role where strong judgement and communication really matter. You'll deal directly with claimants, brokers and internal teams, often supporting customers at difficult or unexpected moments. By combining attention to detail with empathy and professionalism, you'll help deliver a straightforward, reassuring claims experience.

The skills you will have when you apply:

• Professional qualification: APA qualified, with the relevant technical knowledge to support effective claims handling.
• Insurance knowledge: Good understanding of insurance products and policy wordings, with the ability to interpret and apply cover accurately.
• Claims knowledge: Good understanding of the full claims lifecycle, from initial notification through to settlement.
• Analytical & numeracy skills: Strong analytical ability and confidence working with numerical information to support accurate claims decisions.
• Attention to detail: A thorough and accurate approach, with a strong focus on maintaining high-quality claims records and documentation.
• IT skills: IT literate, with good working knowledge of Word, Excel and Notes.
• Communication skills: Excellent communication and interpersonal skills, with the ability to engage professionally and clearly with customers, brokers and colleagues.
• Initiative & independence: Able to work effectively with minimal supervision, taking ownership of your workload and demonstrating initiative and innovation.

What we’ll give you for this role:

• Bonus/incentive scheme
• 20 days' annual leave entitlement
• Bike to Work Scheme
• Tax Saver Travel Scheme
• Discounted onsite Gym Membership (Dublin 4)
• Discounted onsite Montessori (Dublin 4)
• EAP - Employee Assistance Programme
• Life Cover
• PHI - Permanent Health Insurance
• Exams & Professional Membership Fees
• Professional and personal development opportunities

This isn't just a position, it's an opportunity to build a rewarding career in claims.

At Sedgwick, you'll help people and businesses recover when the unexpected happens, working alongside some of the most trusted names in insurance. From day one, you'll have access to learning and development opportunities, including support towards professional qualifications and ongoing career development. You'll join a collaborative team that values innovation, customer service and continuous improvement, where every role contributes to our purpose of caring for people and helping businesses recover.

We welcome applications from people of all backgrounds and experiences, including those returning to work or looking for a new career opportunity.

Sedgwick is committed to creating an inclusive workplace and does not tolerate discrimination of any kind. We welcome applications from all suitably qualified candidates.

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function (CF5 & CF6) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulator